Taylor Dawson
Clovis,CA
Summary
Well-versed in sales, personnel management, accounting and inventory management. Committed to complete knowledge of company products and services for optimized customer service. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Kiki's Quilt Shack
2019.02 - Current
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Reported issues to higher management with great detail.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Coordinated travel and accommodations for event attendees.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
Executive Assistant
Law Offices Of Daniel W. Dawson
2017.09 - 2019.02
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Implemented time-saving solutions that significantly reduced meeting preparation times through efficient resource allocation.
- Used advanced software to prepare documents, reports, and presentations.
- Screened personal and business calls and directed to appropriate party.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Updated and maintained confidential databases and records.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and managed office systems to efficiently deal with documentation.
- Reviewed and edited transcripts to verify and provide accurate and complete information.
- Demonstrated versatility in handling diverse subject matter areas including legal, medical, technical, and business-related content.
- Optimized transcription process by utilizing advanced software tools, resulting in increased productivity.
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
Lead Sales Associate, Product Buyer
Authorized Vac & Sew
2015.10 - 2017.09
- Stayed current on company offerings and industry trends.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Recorded accurate and efficient records in customer database.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained new employees on customer service, money handling and organizing strategies.
- Optimized product assortment based on consumer preferences and market insights.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Handled cash register operations and customer transactions to process payments.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Coordinated with suppliers to ensure timely delivery of products, avoiding stock shortages or delays in fulfilling customer orders.
- Participated in store meetings and product training sessions to understand and sell items.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Contributed to event marketing, sales and brand promotion.
Server & Bartender
Settebello
2014.09 - 2015.10
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Lead Payment Terminal Specialist (Summer Position)
TNT Fireworks
2009.05 - 2014.08
- Observed packing operations to verify conformance to specifications.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Managed inventory to provide customers with access to products in high demand.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Spearheaded process improvement projects, leading to significant time savings without compromising quality or accuracy of work completed.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Member Services Coordinator
Fountaingrove Golf & Athletic Club
2011.09 - 2014.06
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Served as a liaison between members and internal teams, ensuring seamless communication throughout all interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed key relationships with members to better understand their needs and interests, tailoring services accordingly.
- Supported the planning and execution of annual events, contributing to successful event experiences for attendees.
Event Security Supervisor
Sonoma State University
2010.03 - 2012.06
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Responded swiftly to security incidents and effectively resolved security issues.
- Safeguarded valuable assets during events by establishing secure perimeters around key areas such as stages or VIP sections.
- Increased team efficiency with ongoing evaluation and improvement initiatives in both training programs and operational procedures.
- Facilitated smooth event operations with proactive crowd control measures and conflict resolution skills.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Enhanced event safety by implementing comprehensive security plans and procedures.
- Fostered a work environment that values diversity, inclusivity, and respect for all members of our team.
- Coordinated closely with local authorities during large-scale events to ensure public safety while minimizing disruptions to traffic or other community activities.
- Developed customized security solutions based on individual client needs and specific event requirements.
- Reduced incidents at events by hiring, training, and overseeing a team of skilled security personnel.
- Evaluated security systems and procedures to identify areas for improvement.
- Streamlined processes for incident management through the implementation of standardized protocols across all events handled by my team.
- Collaborated with event organizers for seamless integration of security protocols into the overall event plan.
Education
Law (Pre-Law)
Sonoma State University
Rohnert Park, CAPre-Law Studies
Santa Rosa Junior College
Santa Rosa, CASkills
- Customer Retention
- Staff Development
- POS Systems
- Sales expertise
- Problem-Solving
- Inventory Management
- Proficient in Excel
- Risk Analysis
- Security Procedure Planning & Implementation
- Staff hiring
Timeline
Assistant Store Manager
Kiki's Quilt Shack
2019.02 - Current
Executive Assistant
Law Offices Of Daniel W. Dawson
2017.09 - 2019.02
Lead Sales Associate, Product Buyer
Authorized Vac & Sew
2015.10 - 2017.09
Server & Bartender
Settebello
2014.09 - 2015.10
Member Services Coordinator
Fountaingrove Golf & Athletic Club
2011.09 - 2014.06
Event Security Supervisor
Sonoma State University
2010.03 - 2012.06
Lead Payment Terminal Specialist (Summer Position)
TNT Fireworks
2009.05 - 2014.08
Law (Pre-Law)
Sonoma State University
Pre-Law Studies
Santa Rosa Junior College
Similar Profiles
Tania PintorTania Pintor
Retail Sales Associate Cashier at KIki's SnacksRetail Sales Associate Cashier at KIki's Snacks
KESHIA OWUSUWAA SARPONGKESHIA OWUSUWAA SARPONG
Senior Hairdresser at Kiki's TouchSenior Hairdresser at Kiki's Touch
Maria GaricaMaria Garica
Shift Leader at KiKi's Chicken PlaceShift Leader at KiKi's Chicken Place