Taylor Day
East Peoria,IL
Summary
I possess a wide product knowledge across multiple selling platforms. Some examples include -
Clothing and shoes
hair styling and dying products
nail products
Makeup products
Tanning products
Food and drink
I have developed an array of medical skills while working in healthcare.
In my almost 3 years working in healthcare I received high marks on all of my annual evaluations regarding communication, work ethic, procedure adherence, responsibility, reliability, accuracy, professionalism, and interpersonal skills.
While in healthcare I was trained at 6 residential houses and one mid level facility.
I was able and willing to be flexible between them all and stay up to date on all of them.
I’ve received employee of the month twice since 2022.
I’ve been promoted to a supervisory position within a month due to how quickly I pick up and positive outcomes.
I was addressed by the district manager for the store I managed within a month of my promotion for high conversion rates while supervising.
Overview
7
7
years of professional experience
Work History
TAP Supervisor
Victoria’s Secret
06.2025 - Current
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained team members on effective merchandise presentation and customer engagement techniques.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Collaborated with management to develop promotional displays that enhanced store aesthetics and customer experience.
- Monitored performance metrics, providing feedback and support to team members for continuous improvement in service delivery.
- Increased customer satisfaction with proactive problem-solving and effective communication skills.
- Mentored junior staff members, helping them develop their skills and advance within the organization.
- Developed strong relationships with clients, resulting in increased trust and long-term partnerships.
- Maintained strict compliance with all relevant regulations and industry standards, mitigating potential risks associated with non-compliance issues.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Submitted reports to senior management to aid in business decision-making and planning.
DSP
Apostolic Christian LifePoints
09.2022 - 05.2025
- Assisted in daily support tasks for individuals with developmental disabilities.
- Implemented individualized care plans to ensure client needs were met efficiently.
- Monitored and documented client progress, adapting strategies as necessary.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Facilitated engaging activities to promote social skills and independence among clients.
- Trained new staff on best practices for client interaction and care procedures.
- Developed and maintained positive relationships with clients and families for enhanced trust and communication.
- Participated in team meetings to discuss client outcomes and improve care strategies.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Liaised with key accounts to deliver targeted administrative household support.
Beauty Advisor
Sally's Beauty Supply
10.2021 - 05.2022
- Assisted customers in selecting beauty products to enhance satisfaction and loyalty.
- Maintained up-to-date knowledge of current beauty trends and product offerings.
- Provided personalized recommendations based on customer needs and preferences.
- Processed transactions efficiently, ensuring accuracy and customer trust.
- Organized product displays to maximize visibility and sales potential.
- Collaborated with team members to achieve store goals and improve service quality.
- Resolved customer inquiries promptly, enhancing overall shopping experience.
- Trained new staff on product knowledge and customer service best practices.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
- Utilized social media platforms to promote store events and exclusive offers, expanding customer base.
- Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
- Fostered welcoming store atmosphere, encouraging longer customer visits and higher spend per visit.
Secretary's Assistant
Ridgley Elementary School
10.2020 - 03.2021
- Assisted in daily office operations, managing schedules and correspondence.
- Coordinated communication between staff, parents, and students to enhance information flow.
- Supported the Secretary with managing daily tasks, allowing them to focus on high-priority projects and initiatives.
- Maintained a clean and organized workspace that facilitated an optimal working environment for both the Secretary and their colleagues.
- Kept sensitive information secure through proper handling of confidential documents according to established policies and procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Sales Associate
Tilly's Clothing Store
06.2019 - 10.2020
- Assisted customers with product selection, enhancing shopping experience and driving sales.
- Maintained visual merchandising standards, ensuring store displays aligned with brand guidelines.
- Processed transactions efficiently using point-of-sale systems, minimizing customer wait times.
- Collaborated with team members to restock inventory and manage product organization on sales floor.
- Provided feedback on customer preferences to improve inventory selection and store layout.
- Supported promotional events by setting up displays and engaging with customers to drive traffic.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to achieve monthly sales targets.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
High School Diploma -
Springfield High School
Springfield, IL06.2020
Skills
- Employee development
- Stockroom management
- Team building
- Key account management
- Objection handling
- Data logging and charting in healthcare setting
- Personal hygiene, oral hygiene, and toileting assistance for those who have intellectual and developmental disabilities
- Behavioral assistance, empathy, and compassion in high stress situations regarding individuals who have intellectual and developmental disabilities
- CPR certified
- Sales planning
- Customer retention
- Closing techniques
- Performance management
- Upselling strategies
- Sales closing
- Floor operations
- Sales supervision
- Associate coaching
- Hospitality and accommodation
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Team leadership
- Cash handling and reconciliation
- Active listening
- Decision-making
- Cash handling
- Team building and motivation
- Health and safety procedures
- Inventory and stocking
- Delegation and supervision
- Goal setting and achievement
- Creativity and originality
- Handling complaints
- Task prioritization
- Flexible work schedule
- Self motivation
- Product knowledge
- Interpersonal skills
- Professionalism
- Basic mathematics
- Problem anticipation and resolution
- Strategic planning
Timeline
TAP Supervisor
Victoria’s Secret
06.2025 - Current
DSP
Apostolic Christian LifePoints
09.2022 - 05.2025
Beauty Advisor
Sally's Beauty Supply
10.2021 - 05.2022
Secretary's Assistant
Ridgley Elementary School
10.2020 - 03.2021
Sales Associate
Tilly's Clothing Store
06.2019 - 10.2020
High School Diploma -
Springfield High School