Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Taylor Day-McGrane

Taylor Day-McGrane

Front Desk Manager
Kearny,AZ

Summary

Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring Number years of relevant work experience to your team. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Front Desk Manager

Kearny Life Center LLC
Kearny, Az
05.2023 - Current
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Managed front desk maintenance of client records and lab data.
  • Used Software to schedule appointments for doctor visits and procedures.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Registered patients and completed associated paperwork for accurate records.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Processed medical insurance claims and payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Assisted with medical coding and billing tasks.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Cafeteria Cashier

Ray Unified School District
Kearny, AZ
08.2020 - 10.2023
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Tracked meal purchases and accepted payments at cash register.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Received and stored incoming supplies according to procedures.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
  • Served food according to temperature, safety and presentation guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Provided exemplary service to students, staff and visitors.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Monitored dining room inventory and replenished as necessary.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Processed payments for orders and provided customers with change.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Arranged tables and chairs for special occasions and events.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted with bussing tables and cleaning up spills.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

High School Studies

Ray Unified School District
Kearny, AZ

High School Diploma -

Prima Vera Online High School
Remote
01.2016 - 05.2016

Skills

Automated telephone systems

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The best way out is always through.
Robert Frost

Timeline

Front Desk Manager

Kearny Life Center LLC
05.2023 - Current

Cafeteria Cashier

Ray Unified School District
08.2020 - 10.2023

High School Diploma -

Prima Vera Online High School
01.2016 - 05.2016

High School Studies

Ray Unified School District

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Taylor Day-McGraneFront Desk Manager