Taylor De Alba
Scottsdale,AZ
Summary
Developed strong leadership and program management skills in community-oriented environment, focusing on creating inclusive and engaging activities. Excel in coordinating diverse teams and ensuring smooth execution of events, with keen sense for maintaining participant safety and engagement. Looking to transition these versatile skills to new field, bringing collaborative and innovative approach.
Overview
3
3
years of professional experience
Work History
Recreation Leader
City of Scottsdale Parks and Recreation
07.2025 - Current
- Planned, organized, and led sports leagues, tournaments, and recreational programs at a premier multi-field athletic complex serving youth, adults, and community groups.
- Delivered exceptional customer service by assisting athletes, coaches, spectators, and visitors while ensuring a safe, inclusive, and welcoming environment.
- Oversaw complex operations including daily field preparations, facility set-ups, equipment inventory, and enforcement of park rules and regulations.
- Provided functional leadership to Recreation Leader I staff, volunteers, and contract workers, ensuring smooth execution of games, events, and reservations.
- Supported community engagement by promoting events, assisting with participant registration, and coordinating logistics for high-volume athletic tournaments.
Patient Care Advocate
Serenity Mental Health
01.2025 - 06.2025
- Guide patients through the qualification process and educate them on available treatment options
- Provide compassionate and personalized support to ensure patients feel informed and empowered in their healthcare journey
- Maintained high-quality customer service standards, addressing patient concerns with professionalism and empathy
- Achieved top scores on quality assurance audits on a weekly basis
- Assist the company in securing at least five Transcranial Magnetic Stimulation (TMS) sign-ups per week
- Collaborate with healthcare providers and administrative teams to streamline patient care processes
Corporate Trainer
Hash Kitchen
09.2023 - 05.2025
- Developed and delivered comprehensive training programs to enhance employee performance and operational efficiency.
- Collaborated with management to identify performance issues to implement targeted training solutions.
- Improved table turnover processes resulting in increased customer satisfaction and revenue potential.
- Fostered a positive learning environment that promotes teamwork and staff engagement.
- Supported continuous improvement initiatives aligned with Hash Kitchen’s service and operational goals.
Fan Loyalty Team LEAD
Arizona Diamondbacks Marketing
03.2022 - 10.2024
- Communicated to fans programs that are provided, how to sign up, benefits and how to redeem prizes using the MLB Ballpark app.
- Facilitated prize distribution and organized inventory.
- Interacted with fans young and seasoned alike to provide excellent customer service.
- Fostered a positive and inclusive team culture, encouraging open communication and collaboration between managers and respective team members.
Education
Bachelor of Arts - Communication
Grand Canyon University
Phoenix, AZ12.2024
Minor - Marketing
Grand Canyon University
Phoenix, AZ12.2024
Skills
- Public Speaking
- Event Coordination
- Customer Service
- Team Leadership
- Conflict Resolution
- Adaptive Recreation Handling
Accomplishments
- GCU Dean’s List Recipient
- MVP, Arizona Diamondbacks
- Employee of the Month, Arizona Diamondbacks
Timeline
Recreation Leader
City of Scottsdale Parks and Recreation
07.2025 - Current
Patient Care Advocate
Serenity Mental Health
01.2025 - 06.2025
Corporate Trainer
Hash Kitchen
09.2023 - 05.2025
Fan Loyalty Team LEAD
Arizona Diamondbacks Marketing
03.2022 - 10.2024
Minor - Marketing
Grand Canyon University
Bachelor of Arts - Communication
Grand Canyon University
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