Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Taylor Dean

Wesley Chapel,FL

Summary

Cheerful and passionate with exceptional interpersonal skills, I find any environment to be a sea of new experiences and people. I enjoy chatting with guests to meet their needs and make them feel welcome, as well as with coworkers. I have excellent written and verbal communication skills, and am capable of being empathetic and patient when assisting others. I remain resilient and determined throughout any circumstances, and can work an adaptable and flexible schedule.

Overview

5
5
years of professional experience

Work History

Office Coordinator

BayCare
Valrico, FL
06.2022 - Current
  • Interacted with customers by phone, email or in-person to provide information.


  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.


  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.


  • Updated and maintained schedules for patients as well as managed client correspondence.


  • Maintained patient databases and updated information in alignment with HIPAA protocols.


  • Managed appointments, registrations, and patient relations in busy outpatient rehab office.


  • Resolved issues through active listening and open-ended questioning, escalating major problems to supervisors.


  • Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.

Bear Builder / Cashier

Build-A-Bear Workshop
Wesley Chapel, FL
05.2017 - 08.2021
  • Gained leadership skills by acting as a party-leader and mentoring junior team members on protocols and procedures of each station


  • Greeted customers in a timely fashion while quickly determining their needs


  • Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.


  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration


  • Optimized safety and productivity by regularly cleaning and organizing work zones


  • Worked several different stations each shift to provide optimal coverage and meet production goals

Volunteer

Pasco County Animal Services
Land O' Lakes, FL
06.2015 - 09.2015
  • Answered customer telephone calls promptly and in an appropriate manner


  • Ensured the comfort and safety of the animals within the shelter by feeding, watering, walking, and playing with them


  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.

Education

GED -

James Irvin Education Center
Dade City
06.2016

Skills

  • Strong Interpersonal & Communication Skills
  • Customer-Oriented
  • Punctual with Valid FL Driver's License
  • Compassionate
  • Eager to Learn & Share New Experiences
  • Building Customer Relationships and Loyalty
  • Cash Register Operations
  • Product Upselling
  • Creative Writing & Proofreading
  • Patient Information Collection
  • Clerical Support
  • Problem Resolution
  • Adaptable and Resilient
  • Quality Patient Care

References

• Hillarie Figueroa

Store Manager, Build-A-Bear Workshop

Phone: 813-389-5273

Email: hillfig0114@gmail.com '


• Taylor Montejo

Former Assistant Manager, Build-A-Bear Workshop

Phone: 813-523-3012

Email: taylormontejo@hotmail.com


• David Davenport

Manager Rehabilitation Services

Phone: 813-478-9665

Email: David.Davenport@baycare.org


• Terrance Edwards

Rehabilitation Supervisor

Phone: 337-274-5669

Email: Terrance.Edwards@baycare.org

Timeline

Office Coordinator

BayCare
06.2022 - Current

Bear Builder / Cashier

Build-A-Bear Workshop
05.2017 - 08.2021

Volunteer

Pasco County Animal Services
06.2015 - 09.2015

GED -

James Irvin Education Center

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