Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Taylor Dean

Taylor Dean

MARRERO,LA

Summary

Dedicated and compassionate medical assistant who brings passion to do what is necessary to provide outstanding patient care and medical services within my scope of practice. Seeking a position providing direct and indirect patient care supporting physicians, nurses and other medical personnel. Open to an opportunity to enhance skills while growing with the company to better serve all visiting patients.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Direct Service Worker

Reliable Community Alternatives
New Orleans, LA
07.2023 - Current
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Provided assistance to individuals with disabilities by helping with activities of daily living.
  • Maintained clean and safe environment to prevent accidents and promote health.
  • Kept complete and accurate records, documenting care and patient progress.
  • Prepared meals and snacks to provide proper nutrition and hydration.
  • Administered medication to manage symptoms and promote healing.
  • Provided personal care to maintain hygiene and prevent health problems.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Delivery Driver

Uber/Lyft
03.2019 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Picking up passengers and making sure they getto there destination in a timely manner
  • Keep vehicle in clean condition

Customer Service Representative

GAT Airline Ground Support
06.2022 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Check passengers into flight
  • Book passengers reservations
  • Keep passengers updated on flight
  • Keeping work station clean
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Waitress

Frey Smoked Meat Co
11.2020 - 08.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Delivery Driver

Favor Delivery
01.2019 - 11.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Hostess/Server

Morrows
04.2018 - 11.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Sales Associate

Dillards Department Store
12.2017 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Front Desk Agent

Westin Canal Place New Orleans
07.2016 - 09.2017
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new staff members in customer service techniques and hotel operations.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Work Study Assistant

Psychology Department At ULL
01.2016 - 05.2016
  • File paper work
  • Created and maintained databases to store student information.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Coordinated and scheduled meetings and appointments.

Cashier Team Lead

Pinkberry, LLC
05.2013 - 04.2016
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Cashier

Dirty Dishes
06.2015 - 08.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Intern

GR Group Physical Therapy
05.2014 - 07.2014
  • Maintain a clean stableenvironment
  • Maintain and follow standard quality, safety, environmental and infection control policies and procedures
  • Take vital signs
  • Clean machines after each patient use

Intern

Children's Museum Of Louisiana
06.2013 - 07.2013
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Led groups of children safely through variety of camp activities.
  • Documented activities, injuries and accidents to inform parents and maintain consistent records.
  • Assisted with maintenance and upkeep of campgrounds to promote clean environment.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.

Education

Medical Assistant

Advanced Nursing Training
New Orleans, LA
2023

Cosmetology

Paul Mitchell The School
New Orleans, LA
2019

High School Diploma -

New Orleans Math And Science High School
New Orleans, LA
2015

Skills

  • Customer Service
  • Time Management
  • Cash Handling
  • Daily Reports
  • Customer Satisfaction
  • Hotel Booking
  • Effective Listening
  • Rewards Programs
  • Special Needs Clients
  • Menu Memorization
  • Food Preparation and Safety
  • High-Volume Dining
  • Dining Customer Service
  • Stocking and Replenishing
  • Passenger Support
  • Driving and Transportation
  • Safe Driving Techniques
  • First Aid
  • Camper Support and Assistance
  • Safety and Security Procedures
  • Hospitality Service

Certification

CPR

Timeline

Direct Service Worker

Reliable Community Alternatives
07.2023 - Current

Customer Service Representative

GAT Airline Ground Support
06.2022 - 10.2022

Waitress

Frey Smoked Meat Co
11.2020 - 08.2021

Delivery Driver

Uber/Lyft
03.2019 - Current

Delivery Driver

Favor Delivery
01.2019 - 11.2020

Hostess/Server

Morrows
04.2018 - 11.2019

Sales Associate

Dillards Department Store
12.2017 - 03.2018

Front Desk Agent

Westin Canal Place New Orleans
07.2016 - 09.2017

Work Study Assistant

Psychology Department At ULL
01.2016 - 05.2016

Cashier

Dirty Dishes
06.2015 - 08.2015

Intern

GR Group Physical Therapy
05.2014 - 07.2014

Intern

Children's Museum Of Louisiana
06.2013 - 07.2013

Cashier Team Lead

Pinkberry, LLC
05.2013 - 04.2016

Medical Assistant

Advanced Nursing Training

Cosmetology

Paul Mitchell The School

High School Diploma -

New Orleans Math And Science High School

Similar Profiles

CREATE PROFILE
Taylor Dean