Summary
Overview
Work History
Education
Skills
Pillar of Excellence Awards
Timeline
Generic

Taylor DeGraw

Taylorsville,Utah

Summary

Hands-on Community Manager with over 10 years of property management experience and a proven track record at Greystar Property Management, excelling in community engagement and daily operations management. Successfully organized events that fostered resident belonging and implemented improvements based on feedback, enhancing satisfaction. Skilled in property inspections and excellent at resolving tenant concerns, ensuring a thriving community environment.

Overview

6
6
years of professional experience

Work History

Community Manager

Greystar Property Management
01.2023 - Current
  • Developed and managed budget for community, ensuring effective allocation of resources and financial sustainability.
  • Produced reports about the community to keep owners, directors and managers informed.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Managed and addressed inquiries and concerns from residents, ensuring prompt resolution of issues, maintaining satisfaction.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Effectively scheduled appointments, property tours, move-ins and move-outs.
  • Coordinated maintenance requests with the maintenance team to ensure they are completed in a timely manner, and prioritizing urgent repairs to enhance tenant satisfaction.
  • Provided ongoing training opportunities for staff, promoting professional growth and creating a cohesive team environment.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Organized monthly community events, creating memorable experiences, and promoting networking opportunities for residents.

Assistant Community Manager

Greystar Property Management
01.2019 - 01.2023
  • Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
  • Conducted move-out apartment walks with maintenance supervisor and assisted with scheduling maintenance and vendors.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Conducted property tours for prospective tenants, highlighting key features and community benefits effectively.
  • Assisted with coordinating resident events, enhancing community engagement and encouraging relationships among tenants.
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
  • Established and maintained positive and professional relationships with prospects, residents, and vendors.
  • Trained new staff members on policies, procedures, and customer service standards to improve team performance.

Education

High School Diploma -

Kearns High School
Kearns, Utah
06-2011

Skills

  • Financial budgeting and reporting
  • Community engagement
  • Proficient in Yardi
  • Daily operations management
  • Customer service
  • Event planning
  • Property tours and inspections
  • Resident relations
  • Tenant and eviction laws
  • Staff training

Pillar of Excellence Awards

I received several excellence in service awards for outstanding dedication to community involvement through volunteering, organizing donation drives, and raising funds for charitable organizations in 2019, 2020, & 2022. 

Timeline

Community Manager

Greystar Property Management
01.2023 - Current

Assistant Community Manager

Greystar Property Management
01.2019 - 01.2023

High School Diploma -

Kearns High School

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