Taylor DeMarco
Glenville,NY
Summary
Personable and highly organized, with natural ability to manage administrative tasks efficiently and with great attention to detail. Possesses strong skills in office software, answering phone calls, communication skills, and document management, coupled with solid understanding of scheduling and customer service. Capable of ensuring smooth both office and personal operations and contributing positively to team dynamics.
Overview
15
15
years of professional experience
Work History
Office Administrative Assistant
Glenville Funeral Home
07.2010 - 09.2020
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Answered phone calls, assisted with questions and took notes.
- Assisted on at need body removals.
- Greeted and assisted families and visitors during wakes and funerals.
- Assisted the funeral director with his/her duties.
- Printed stationary, laminated, created memorial videos.
Waitress
Red Lobster
08.2010 - 08.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Server
Villa Italia
01.2006 - 01.2010
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Science - Mortuary Science
Hudson Valley Community College
Troy, NY06.2012
High School Diploma -
Burnt Hills Ballston Lake High School
Burnt Hills06.2010
Skills
- Verbal communication
- Computer skills
- Office management
- Data entry
- Schedule management
- Document preparation
- Scheduling appointments
- Billing and invoicing
- Scheduling and calendar management
- Database entry
- Document scanning
- Telephone reception
- Customer engagement
- Payroll
- Administrative support
Accomplishments
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Completed payroll for staff at Glenville Funeral Home.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Timeline
Waitress
Red Lobster
08.2010 - 08.2012
Office Administrative Assistant
Glenville Funeral Home
07.2010 - 09.2020
Server
Villa Italia
01.2006 - 01.2010
Associate of Science - Mortuary Science
Hudson Valley Community College
High School Diploma -
Burnt Hills Ballston Lake High School
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