Taylor Demeter
Buckeye,AZ
Summary
Well-organized professional with experience contributing to team and business needs and interacting positively with customers. Integral employee completes wide range of clerical duties. Highly motivated and efficient with outstanding communication skills and excellent computer proficiency.
Overview
3
3
years of professional experience
Work History
Front Office Lead
Ironwood Cancer and Research Center
Glendale, AZ
01.2024 - Current
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Maintained general office organization and cleanliness.
- Coordinated staff schedules, balancing office needs with individual availability.
- Analyzed feedback from customers through surveys in order to improve services offered by the company.
- Resolved conflicts between customers or among staff members when necessary.
- Attended regular meetings with managers to discuss operational matters relating to the front office department.
- Assigned tasks to other front office personnel based on workloads and availability.
- Resolved customer complaints or answered customers' questions.
- Tracked performance metrics for each team member in order to identify areas requiring improvement.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved patient issues and inquiries promptly, ensuring satisfaction and maintaining trust.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Managed daily operations of the front desk area including check-in and check-out processes and reservations.
- Responded to messages and emails to the office and transferred correspondence.
- Maintained patient records with strict adherence to confidentiality and privacy regulations.
Sales Associate
Helzberg Diamonds
Chandler, AZ
07.2023 - Current
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Helped customers find specific products, answered questions, and offered product advice.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Greeted customers to determine wants or needs.
- Handled returns and exchanges according to company policies.
- Demonstrated product features and benefits for customers' needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Conducted inventories on a regular basis to track stock levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Described merchandise and explained use, operation and care.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Medical Assistant
Apricus Medical Group
, AZ
03.2022 - 07.2023
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Assisted back office patient processes to reduce office wait times.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Collected samples from patients for laboratory testing purposes..
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Handled general office duties to support administrative staff during peak hours.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Responded to patient callbacks and phone-in prescription refill requests.
Paraprofessional
Jewel School
Queen Creek , AZ
10.2021 - 03.2022
- Distributed tests and collected homework assignments after completion.
- Offered students personalized educational, behavioral and emotional support.
- Took class attendance and recorded absences.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Distributed pencils, paper, textbooks and workbooks to students.
- Supervised students during non-instructional times, including lunch and recess.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Provided clerical support to teachers, such as photocopying and organizing materials.
- Facilitated small group learning sessions to reinforce lesson objectives.
- Monitored student progress and provided feedback to lead teacher.
- Guided students in developing organizational and study skills.
- Supported classroom teacher with daily instruction and management of student activities.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Ensured that all safety regulations were followed in the classroom environment.
- Collaborated with teachers to adapt materials to meet diverse learning needs.
- Contributed to a safe and inclusive learning environment for all students.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Bachelor of Science -
Arizona State University
Tempe, AZ05-2025
Associate of Applied Science -
Central Arizona College
Coolidge, AZ12-2020
High School Diploma -
Maricopa High School
Maricopa05-2017
Skills
- Appointment scheduling
- Staff training and development
- Exceptional communication
- Strong leadership
- Documentation management
- Record preparation
- Documentation
- Classroom support
- Social support
- Verbal and written communication
- Student records management
- Teaching assistance
- Friendly and outgoing
- Effective communication
- Calm and patient demeanor
- Organization and prioritization
- Classroom management
- Problem-solving capacity
Timeline
Front Office Lead
Ironwood Cancer and Research Center
01.2024 - Current
Sales Associate
Helzberg Diamonds
07.2023 - Current
Medical Assistant
Apricus Medical Group
03.2022 - 07.2023
Paraprofessional
Jewel School
10.2021 - 03.2022
Bachelor of Science -
Arizona State University
Associate of Applied Science -
Central Arizona College
High School Diploma -
Maricopa High School
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