Taylor Dentinger
Westminster,MD
Summary
College Graduate with customer service experience and an ability to adapt quickly and work at a high volume and fast pace. Flexible and able to adapt to new situations quickly with a positive attitude and a curiosity aimed at improving and learning.
Overview
11
11
years of professional experience
Work History
Assistant Manager
FFFCU
Owings Mills, MD
04.2024 - Current
- Provided guidance and support to FSRs on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Assisted with the management of branch customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Financial Services Representative III
FFFCU
Sparks, MD
06.2022 - 04.2024
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to members.
- Assisted members with any questions and issues that come up with their accounts as well opening new accounts for new members.
- Maintained positive relationships with members and co-workers alike.
- Assisting in scheduling and following up with members when conflicts arise as well as anything else that may arise.
- Limitless Leaders ongoing training and networking building skills to make me an effective leader in the future.
- Continued advancement and learning through various portals always trying to attain more knowledge and experience
- Star Performer 2023
Assistant
Law Office of Richard Bittner
Glen Burnie, MD
01.2016 - 12.2022
- Served as contact person and source of information to maintain good communication with clients filling in when needed.
- Answered incoming calls and recorded accurate messages.
- Filed forms, reports, correspondence and receipts as well as finding folders as they were needed.
Pharmacy Technician
Walgreens
DentingerSeverna Park, MD
03.2019 - 02.2020
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Called customers and followed up when needed as well as logging and maintaining these events.
Sales Associate and Unloader
Target
Westminster, MD
05.2015 - 08.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Acted as initial contact in addressing customer concerns.
- Unloaded parcels from truck with care to avoid damage.
- Handled packages in safe and meticulous manner while unloading and transporting.
Intern
Bounds Accounting & Tax Services
Taneytown, MD
08.2013 - 11.2014
- Worked well in team environment as well as independently.
- Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
- Analyzed financial statements and income statements to review company's financial performance.
- Connected academic coursework to real-life applications by learning advanced tasks from qualified accountants.
- Worked with spreadsheets, cloud-based accounting software and bank account statements.
- Assisted with client calls and scheduling while being supervised.
Education
Bachelor of Science - Economics
Towson University
Baltimore, MD05.2022
High School Diploma -
Francis Scott Key High School
Union Bridge, MD05.2014
Skills
- Point of sale systems proficiency
- Strong communication skills
- Troubleshooting malfunctioning equipment
- Customer Service skills
- Organizational skills
- Flexible
- Microsoft Excel Proficient
- Microsoft Powerpoint Proficient
- Bloomberg BMC Exposure
- Multitasking
- Stata proficient
- Leadership training ongoing
- Knowledge in Outlook
- Administrative Support Skills
- Ongoing training in both CUNA and BAI outside of assigned trainings
- Detail Oriented
Timeline
Assistant Manager
FFFCU
04.2024 - Current
Financial Services Representative III
FFFCU
06.2022 - 04.2024
Pharmacy Technician
Walgreens
03.2019 - 02.2020
Assistant
Law Office of Richard Bittner
01.2016 - 12.2022
Sales Associate and Unloader
Target
05.2015 - 08.2018
Intern
Bounds Accounting & Tax Services
08.2013 - 11.2014
Bachelor of Science - Economics
Towson University
High School Diploma -
Francis Scott Key High School
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