Taylor Dery
Buxton,ME
Summary
Performance-oriented service writer bringing a 2-year background in customer service marked by sales and administrative excellence, as well as having experience in money handling as a cahier, and a service desk associate with lots of customer service experience. I am a well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty.
Overview
3
3
years of professional experience
Work History
Automotive Service Writer
Black Point Auto
01.2021 - Current
- Answered service department phone and responded promptly to questions and messages.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Advised management members on customer issues or mechanical repair problems.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
Barista
Aroma Joe's Coffee
11.2021 - 03.2022
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Counted and split tips efficently
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Service Desk Associate
Hannaford Supermarket
04.2020 - 12.2021
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Discussed customer concerns regarding product usage, billing or [Type] to promote improved user experience.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
Associates - Business Administration And Management
Southern Maine Community College
South Portland, ME05.2024
High School Diploma -
Bonny Eagle High School
Standish, ME06.2022
Skills
- Corporate Standards
- Revenue Quotas
- Staff Assignments
- Billing Adjustments and Refunds
- Customer Inquiries
- Administrative and Office Support
- Coordinating Schedules
- Telephone Etiquette
- Customer Service
- Greeting Visitors
Timeline
Barista
Aroma Joe's Coffee
11.2021 - 03.2022
Automotive Service Writer
Black Point Auto
01.2021 - Current
Service Desk Associate
Hannaford Supermarket
04.2020 - 12.2021
Associates - Business Administration And Management
Southern Maine Community College
High School Diploma -
Bonny Eagle High School
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