Taylor DeWaters
Washington,DC
Summary
Enthusiastic performer who offers over 15 years of experience in leadership roles. Excellent team leader and problem solver with a resourceful and flexible approach to team management. Devoted to empowering employees and moving businesses forward to meet new and dynamic market demands.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Operations
Harvest Tide Steakhouse Restaurant
Washington, DC
07.2021 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated logistics for all catered events including menu development, outside vendors and innovative set-ups in coordination with the head of catering.
Assistant General Manager
The Hamilton Live
Washington, DC
07.2018 - 06.2021
- Recruit, hire, train and coach a large team on food and beverage knowledge, customer service skills and sales techniques.
- Assist marketing, catering and culinary teams in creating featured food and beverage programs to target specific trends and stimulate revenue.
- Successfully and effectively communicate between departments to maintain a cohesive and profitable venue and execute a wide variety of events.
Restaurant Manager
The Hamilton
Washington, DC
06.2013 - 07.2018
- Coached team members on customer service, menu education and up-selling techniques to drive revenue.
- Developed and maintained exceptional customer service standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Private Events Manager
The Hamilton
Washington, DC
10.2010 - 06.2013
- Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
- Maintained close communication with clients to mitigate service issues and ensure an adherence to a high level of hospitality.
- Worked closely with a team to coordinate and execute a variety of events in a large multiuse space.
Private Events Manager
The Old Ebbitt Grill
Washington, DC
09.2008 - 10.2010
- Designed contracts, collected fees and booked multiple event spaces within the restaurant.
- Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day of coordination services.
- Oversaw coordination and management of the event service team to ensure outstanding customer service from conception to execution.
Skills
- Customer-oriented
- Training and development
- Cross-functional team management
- Resourceful problem solver
- Working collaboratively
- Labor and food cost control
- Working knowledge of Spanish
Certification
- Bachelor of Arts, University of Delaware
- ABC, ServSafe, and TIPS certified
- ADA and CPR training
Timeline
Director of Operations
Harvest Tide Steakhouse Restaurant
07.2021 - Current
Assistant General Manager
The Hamilton Live
07.2018 - 06.2021
Restaurant Manager
The Hamilton
06.2013 - 07.2018
Private Events Manager
The Hamilton
10.2010 - 06.2013
Private Events Manager
The Old Ebbitt Grill
09.2008 - 10.2010
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