Taylor Diaz
Crestview,FL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining a clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Bartender
FATBOYS
11.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Front Office Coordinator
Florida Bone and Joint of North Florida Surgeons
09.2024 - 10.2024
- Collaborate with Orthopedic Surgeons on a daily basis regarding patient care
- Experienced in sales regarding Physical Therapy benefits
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
Front Office Supervisor
PT Solutions Physical Therapy
03.2022 - 08.2024
- Coordinate physician schedules and maintain optimal patient care by communicating with physicians
- Experienced in sales of Physical Therapy and Orthopedic Surgery, connected with Orthopedic Surgeons weekly on increasing our volume of patients
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
- Led weekly team meetings focused on improving overall clinic performance while addressing individual areas for growth.
- Oversaw the successful transition to ICD-10 coding standards without any disruption to daily operations or workflows.
Server/Bartender
Seven Bridges Grill and Brewery
08.2019 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Woodyard Grill
06.2018 - 05.2019
- Trained new staff on proper workflow
- Ensured optimal guest experience by providing positive customer service
- Greet and seat guests with a warm and welcoming demeanor
- Ability to multitask in a fast paced environment
- Provided support to bar staff
- Served food and beverages promptly with focused attention to customer needs.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Server/Host
Sammy’s Pizza and Restaurant
08.2016 - 07.2017
- Ensured optimal guest experience by providing positive customer service
- Greet and seat guests with a warm and welcoming demeanor
- Ability to multitask in a fast paced environment
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Education
Bachelor of Science - BS
University of West Florida
12.2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
Timeline
Bartender
FATBOYS
11.2024 - Current
Front Office Coordinator
Florida Bone and Joint of North Florida Surgeons
09.2024 - 10.2024
Front Office Supervisor
PT Solutions Physical Therapy
03.2022 - 08.2024
Server/Bartender
Seven Bridges Grill and Brewery
08.2019 - 01.2022
Server
Woodyard Grill
06.2018 - 05.2019
Server/Host
Sammy’s Pizza and Restaurant
08.2016 - 07.2017
Bachelor of Science - BS
University of West Florida
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