Taylor Diaz
Carrollton
Summary
Adaptable professional known for strong collaboration and conflict resolution skills. Experience includes maintaining high customer service standards and effectively managing complex mechanical failures, ensuring swift restoration of equipment functionality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Resource Specialist
City of Carrollton
Carrollton, TX
10.2025 - Current
- Managed high call volume while maintaining exemplary customer service standards.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Maintained standards of quality, timeliness, productivity and customer service.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Diesel Technician
US Navy
San Diego, CA
11.2018 - 07.2025
- Diagnosed and repaired diesel engines, ensuring operational readiness of naval ships.
- Conducted routine maintenance and inspections on heavy equipment to enhance reliability.
- Collaborated with team members to streamline repair processes, reducing downtime.
- Trained junior technicians on best practices for engine diagnostics and repairs.
- Led troubleshooting efforts for complex mechanical failures, restoring equipment functionality swiftly.
- Troubleshot systems, traced problems and diagnosed root causes.
Education
High School Diploma -
Creek View High School
Carrollton, TXSkills
- Conflict resolution
- Willingness to learn
- Multitasking Abilities
- Reliability
- Training and mentoring
- Troubleshooting skills
Certification
- Certified EN3 Diaz in D3600 Master Mechanic 8/6/2021
- Certified EN3 Diaz in US Navy LPD17 CAT 3608 8/6/2021
Timeline
Resource Specialist
City of Carrollton
10.2025 - Current
Diesel Technician
US Navy
11.2018 - 07.2025
High School Diploma -
Creek View High School
Awards
Department of the Navy; Navy and Marine Corps Achievement Medal 12/16/2022
Department of the Navy; Navy and Marine corps Achievement Medal 05/28/2025