Taylor Dickerson

• Assisted customers with inquiries and resolved issues efficiently through effective communication.
• Documented customer interactions accurately in CRM system to ensure seamless follow-up.
• Collaborated with team members to improve response times and enhance customer satisfaction.
• Adapted quickly to new products and services, providing accurate information to clients.
• Managed high call volumes while maintaining professionalism and empathy toward customers.
• Trained new associates on best practices for customer service and system navigation.
• Analyzed customer feedback to identify trends and recommend process improvements.
• Assisted customers by answering questions and responding to inquiries.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
• Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.

Educated customers on product features and benefits.

Ensured compliance with state regulations and company policies.

Handled transactions efficiently through POS system.

Contributed to the efficiency of inventory control and sales operations.

• Operated gluing machinery to ensure quality adherence of metal components.
• Monitored production processes, adjusting equipment settings for optimal performance.
• Collaborated with team members to streamline workflows and reduce downtime.
• Conducted routine maintenance on gluing equipment to prevent malfunctions.
• Inspected finished products for quality assurance, ensuring compliance with specifications.
• Trained new employees on safety protocols and operational procedures.

• Operated packaging machinery to ensure efficient product assembly and quality control.
• Inspected finished products for defects, ensuring adherence to company standards and specifications.
• Collaborated with team members to maintain an organized and safe work environment.
• Assisted in inventory management by tracking supplies and reporting discrepancies.
• Maintained a clean and organized work environment, promoting safety and productivity.

• Responded to customer inquiries efficiently, ensuring resolution or escalation as needed.
• Utilized CRM software to document interactions and maintain accurate records of customer communications.
• Assisted in training new associates on call handling procedures and best practices.