Taylor Dieterich
North Las Vegas,NV
Summary
Proven leader with extensive experience in team development and sales strategies, notably at Walgreens. Excelled in employee training and relationship building, enhancing team motivation and customer satisfaction. Achieved significant improvements in operational efficiency and service quality, demonstrating a results-driven approach with a blend of hard and soft skills.
Overview
10
10
years of professional experience
Work History
Shift Lead Manager
Walgreens
02.2022 - Current
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Set overall vision and provided team leadership.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
FC Associate
Amazon
10.2019 - 02.2022
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Maintained compliance with company safety policies and called violations to attention of management.
- Followed procedures at all times for personal and team safety.
- Selected packing materials based on size, quantity and fragility of package contents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Guest Service Manager
Target
10.2018 - 10.2019
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Engaged associates in daily operations through open communication and upbeat team meetings.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Mentored new sales associates to contribute to store's positive culture.
Shift Leader
Starbucks
06.2018 - 11.2018
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Office Manager
Barnes Chiropractic
02.2017 - 04.2018
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Shift Lead Manager
Advanced Auto Parts
02.2015 - 03.2017
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Provided timely, insightful and accurate reports to upper management.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Kickapoo High School
Springfield, MO05.2014
Skills
- Employee Training
- Team motivation
- Policy Enforcement
- Rules Enforcement
- Sales Strategies
- Team Development
- Handling Customer Complaints
- Accurate money handling
- Punctual and Reliable
- Relationship Building
- Cash Handling
Timeline
Shift Lead Manager
Walgreens
02.2022 - Current
FC Associate
Amazon
10.2019 - 02.2022
Guest Service Manager
Target
10.2018 - 10.2019
Shift Leader
Starbucks
06.2018 - 11.2018
Office Manager
Barnes Chiropractic
02.2017 - 04.2018
Shift Lead Manager
Advanced Auto Parts
02.2015 - 03.2017
High School Diploma -
Kickapoo High School
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