Taylor Dixon
Customer Service Specialist
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
- Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Delivery Concierge Specialist
Wayfair
Remote
06.2022 - Current
- Worked closely with high-value customers, some VIP, or celebrities with high degree of respect for privacy.
- Maintained positive customer service experience for our customers.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Case Manager
Wayfair
Remote
10.2019 - 06.2022
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate
Wayfair
Bryan, Texas
07.2018 - 10.2019
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Computershare Investor Services
College Station, Texas
01.2018 - 07.2018
- Answered constant flow of customer calls with minimal wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
Education
High School Diploma -
Navasota High School
Navasota, TX 08.2010 - 05.2014
No Degree - Business
Sam Houston State University
Huntsville, TXSkills
Creative problem solving
Timeline
Delivery Concierge Specialist
Wayfair
06.2022 - Current
Case Manager
Wayfair
10.2019 - 06.2022
Customer Service Associate
Wayfair
07.2018 - 10.2019
Customer Service Representative
Computershare Investor Services
01.2018 - 07.2018
High School Diploma -
Navasota High School
08.2010 - 05.2014
No Degree - Business
Sam Houston State University
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