Taylor Dixon
Valparaiso,Indiana
Summary
Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities. Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Journeyman Distillery
Valparaiso, IN
10.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Complied with safety procedures when handling food items or cleaning materials.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Stocked service areas with supplies during slow periods.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Set up tables in between patrons to reduce wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Filled condiments and napkin containers during slack periods.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Operated POS terminals to input orders, split bills and calculate totals.
Kitchen Cook
Family Express Corp.
Valparaiso, IN
02.2024 - 10.2025
- Managed simultaneous cooking tasks to ensure all dishes were completed at the right time.
- Assisted in training new cooks on proper methods of preparing meals.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Made meals in accordance with company standards and requirements.
- Monitored quality of ingredients used in the preparation of food items.
- Participated in the development and testing of new recipes to expand menu offerings.
- Ensured that all dishes were prepared quickly while still maintaining high quality standards.
- Inspected all dishes before they were served to ensure quality control standards were met.
- Followed health and safety standards when handling food items.
- Conducted routine inspections of kitchen area to ensure cleanliness and organization.
- Stocked kitchen with supplies such as food ingredients and cooking utensils.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Trained new team members on proper meat and vegetable preparation techniques.
- Adjusted cooking methods and ingredients based on special dietary requirements.
- Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
Front Desk Receptionist
Best Western Hotel
Valparaiso, IN
08.2023 - 02.2024
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained a clean and organized reception area to uphold company image.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Drafted professional business documents, spreadsheets, and correspondence.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Barista
Starbucks
Chicago, Illinois
06.2022 - 06.2023
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Stocked shelves with ingredients needed to make coffee drinks.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained calm demeanor during high-volume periods and special events.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Ground beans for espresso shots according to individual customer specifications.
- Placed orders with suppliers for delivery of products required for daily operations.
- Operated cash registers to process customer payments.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Described menu items to customers and suggested appealing products.
- Memorized official and off-menu coffee and tea preparations.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collected payments and provided accurate change.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Managed cash register and processed transactions with accuracy and integrity.
Sales Associate
Target
Chicago, IL
05.2020 - 10.2021
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted customers with product selection, sizing and styling.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
- Worked with fellow sales team members to achieve group targets.
- Processed credit card transactions quickly and securely.
- Built and maintained relationships with peers and upper management to drive team success.
- Upsold additional items based on customer interests and needs.
Education
High School Diploma -
Chicago Vocational Career Academy
Chicago, IL06-2022
Skills
- Special dietary requirements
- Food and beverage pairings
- Register operation
- Table management
- Daily specials memorization
- Dining area maintenance
- Guest relations management
- Efficient service
- Detail-oriented
- Customer satisfaction
- Guest service
- Quality control
- Professional appearance
- Memory retention
- Server etiquette
- Team collaboration
- Payment processing
- Shift coordination
- Customer complain resolution
- Relationship management
- Service prioritization
- Cash handling
- Order accuracy
- Organization
- Item promotion
- Order taking
Timeline
Restaurant Server
Journeyman Distillery
10.2024 - Current
Kitchen Cook
Family Express Corp.
02.2024 - 10.2025
Front Desk Receptionist
Best Western Hotel
08.2023 - 02.2024
Barista
Starbucks
06.2022 - 06.2023
Sales Associate
Target
05.2020 - 10.2021
High School Diploma -
Chicago Vocational Career Academy
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