Taylor Dolphin
Team Leader
Sioux Falls,SD
Summary
Dynamic team leader with a proven track record at Thunder Road of Sioux Falls, excelling in employee training and customer satisfaction strategies. Skilled in process improvement and workflow management, I empower teams to enhance collaboration and drive retention. Recognized for exceptional service and analytical problem-solving abilities, ensuring operational excellence.
Overview
4
4
years of professional experience
Work History
Team Leader
Thunder Road of Sioux Falls
Sioux Falls, SD
11.2021 - Current
- Facilitated training sessions to enhance understanding of processes for new members.
- Gathered feedback from team members to improve communication strategies.
- Maintained a positive work environment that promoted collaboration between team members.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Quick Lube Technician
Vern Eide Mitsubishi
Sioux Falls, SD
05.2024 - 04.2025
- Performed oil changes and fluid top-offs for various vehicle models.
- Utilized diagnostic tools to assess vehicle performance issues accurately.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Verified proper operation of lights, wipers, horns and safety features.
- Identified potential problems before they become major repair issues through visual inspections or tests.
- Kept shop area clean and organized throughout the day.
- Worked cooperatively with other technicians in order to efficiently complete jobs within allotted time frames.
Security Installation Technician
Midwest Alarm Company
Sioux Falls, SD
08.2023 - 03.2024
- Installed security alarm systems in residential and commercial properties.
- Troubleshot and repaired malfunctioning security systems as needed.
- Planned security installations by surveying locations, laying out equipment and reading wiring plans.
- Communicated with customers regarding progress of equipment installation projects.
- Provided training to customers on how to use their newly installed security systems.
- Programmed and configured security system components to meet customer requirements.
- Installed, tested and serviced alarm systems to determine correction functionality.
Education
High School Diploma -
05-2022
Skills
- Team leadership and motivation
- Employee training and development
- Customer satisfaction strategies
- Process improvement methodologies
- Workflow management techniques
- Communication strategies and client engagement
- Analytical thinking and problem-solving skills
Timeline
Quick Lube Technician - Vern Eide Mitsubishi
05.2024 - 04.2025
Security Installation Technician - Midwest Alarm Company
08.2023 - 03.2024
Team Leader - Thunder Road of Sioux Falls
11.2021 - Current
Hills-Beaver Creek - High School Diploma,
Similar Profiles
Bennett BrueckBennett Brueck
Volunteer at Sioux Falls Humane Shelter, Sioux Falls ZooVolunteer at Sioux Falls Humane Shelter, Sioux Falls Zoo
Mark EllensMark Ellens
Firefighter – EMT at City of Sioux Falls – Sioux Falls Fire RescueFirefighter – EMT at City of Sioux Falls – Sioux Falls Fire Rescue
Dylen AndersonDylen Anderson
Flooring Installer/Warehouse Worker at Sioux Falls InteriorsFlooring Installer/Warehouse Worker at Sioux Falls Interiors
WAYNE G. DOVERWAYNE G. DOVER
Lead Tech/Process Engineer at Cardinal HealthLead Tech/Process Engineer at Cardinal Health
Justin YmkerJustin Ymker
Service Manager at J&M Transmission and Auto ServiceService Manager at J&M Transmission and Auto Service