Taylor Doran
Wauconda,IL
Summary
Adaptable and thorough individual who focuses on building trusting relationships and is committed to ensuring customer satisfaction.
Overview
11
11
years of professional experience
Work History
Dental Receptionist
Vernon Hills Dental Center
Vernon Hills, IL
02.2023 - 01.2025
- Greet patients, provide them with necessary paperwork, and verify insurance information.
- Answer incoming calls, schedule appointments, and confirm patient visits.
- Maintain accurate records of patient treatment plans, medical histories, and financial transactions.
- Collect payments from patients in accordance with established policies and procedures.
- Creates a welcoming environment for patients by providing exceptional customer service at all times.
- Respond to inquiries from patients regarding their accounts or dental services offered.
- Verify patient's eligibility for benefits under various insurance plans.
- Process referrals to specialists when required by the dentist.
Pharmacy Technician
Walgreens
01.2021 - 07.2022
- Collected Covid-19 swabs and ran Covid-19 tests
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Interpreted and processed medication orders under supervision of pharmacist.
Cashier Lowes
08.2020 - 12.2020
- Cashier responsible for ringing up customers and providing excellent customer service.
Cashier
Michaels
08.2018 - 05.2020
- Assisted customers in finding specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register, collected payments and provided accurate change.
- Worked closely with other front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Processed refunds for worn, damaged and broken merchandise.
Nanny
N/A
12.2017 - 05.2018
- Nanny in charge of three children ages 4, 7, and 12
- Cared for the four year old while the older two children were at school
- Assisted children with completing homework and special assignments to improve academic performance.
- Washed and put away dishes and wiped down counters after meals and snacks.
- Physically and verbally interacted with children to promote mental and emotional development.
- Regulated children's schedules to balance rest, learning and play.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
Sales Associate
Charming Charlie
08.2016 - 11.2017
- Built trusting relationships with customers by making personal connections.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Club Counselor
Park District
Wauconda
08.2013 - 05.2016
- Supervised school aged children before and after school
- My responsibilities included; preparing for the children to come to the program by setting out snacks and pulling all of the supplies out of the closet
- Greeted the children, played games with them, made crafts with them, came up with games and crafts to do with them
- Took headcount to ensure the safety of all children and greeted the parents when they came to the door.
Education
High School Diploma -
Wauconda High School
05.2015
Skills
- Resolving Customer Issues
- Answering and Routing Calls
- Verbal and Written Communication
- Insurance Verification
- Administrative Support
- Payment Processing
- Workflow Optimization
- Customer Service
- Dental Terminology
- Patient Scheduling
- Detail-Oriented
- Insurance Billing
Timeline
Dental Receptionist
Vernon Hills Dental Center
02.2023 - 01.2025
Pharmacy Technician
Walgreens
01.2021 - 07.2022
Cashier Lowes
08.2020 - 12.2020
Cashier
Michaels
08.2018 - 05.2020
Nanny
N/A
12.2017 - 05.2018
Sales Associate
Charming Charlie
08.2016 - 11.2017
Club Counselor
Park District
08.2013 - 05.2016
High School Diploma -
Wauconda High School
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