Taylor Doupe
Portland,OR
Summary
Childcare management professional with strong background in overseeing programs and staff. Proven ability to enhance child development through structured activities and educational initiatives. Known for fostering collaborative environment and adapting to evolving needs. Key skills include curriculum planning, team leadership, and parent communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Childcare Site Director
KinderCare Learning Centers
05.2024 - Current
- Developed and implemented age-appropriate curriculum enhancing children's cognitive and social skills.
- Oversaw daily operations, ensuring compliance with state regulations and company policies.
- Led staff training sessions, fostering professional development and improving classroom management techniques.
- Cultivated positive relationships with parents, facilitating effective communication regarding child progress and concerns.
- Led cross-functional teams to optimize operational workflows and improve overall efficiency.
- Managed budget allocations, ensuring resource optimization across multiple departments.
- Analyzed market trends to inform strategic planning and drive business growth initiatives.
- Developed and implemented strategic initiatives to enhance service delivery and customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Oversaw daily office operations, ensuring efficiency and smooth workflow.
- Managed scheduling and coordination of meetings, optimizing team productivity.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Childcare Provider
Wooden Fish Preschool
03.2023 - 01.2024
- Supervised daily activities, ensuring safety and engagement for children during playtime and learning sessions.
- Developed and implemented age-appropriate educational programs to foster cognitive and social development.
- Mentored new staff on best practices in child development, classroom management, and safety protocols.
- Assessed children's developmental milestones through observations, providing tailored support as needed.
- Maintained a clean and safe environment by adhering to health regulations and conducting regular inspections.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Preschool Teacher
Wooden Fish Preschool
09.2021 - 06.2022
- Developed and implemented engaging lesson plans tailored to preschool children's developmental needs.
- Fostered a nurturing classroom environment promoting social, emotional, and cognitive growth.
- Collaborated with parents to support children's learning and address individual needs effectively.
- Utilized assessment tools to monitor student progress and adapt instructional strategies accordingly.
- Led classroom activities that encouraged exploration, creativity, and problem-solving skills among students.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Customer Service Representative
Conduent
04.2015 - 05.2020
- As a training supervisor I would teach new agents how to take calls, what to say and do, help coach through the call, having coaches with agents about calls, along with taking escalations for angry/upset customers where I would have to de-escalate the situation and fix any issues/misunderstandings.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Trained new team members on company policies and procedures, improving onboarding process.
- Developed training materials that improved overall team performance and knowledge retention.
- Mentored staff in conflict resolution techniques, fostering a positive work environment.
- Led initiatives to reduce response times, increasing overall operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier/Customer Service
Sears Holdings Corporation
10.2014 - 04.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with inquiries, providing superior service and support.
- Implemented strategies to reduce checkout wait times, enhancing customer satisfaction.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
- Monitored inventory levels, preparing reports for management on product availability.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High school diploma -
Thomas Jefferson High School
Portland, OR06.2014
Skills
- Childcare
- Teaching
- Babysitting
- Customer service
- Customer retention
- Customer relationship management
- Multi-line phone systems
- Call center management
- Typing
- Cash register
- Cash handling
- Relationship management
- Early childhood education
- Parent communication
Certification
- Driver's License February 2021 to September 2029
- CPR Certification October 2023 to October 2025
- First Aid Certification October 2023 to October 2025
Timeline
Childcare Site Director
KinderCare Learning Centers
05.2024 - Current
Childcare Provider
Wooden Fish Preschool
03.2023 - 01.2024
Preschool Teacher
Wooden Fish Preschool
09.2021 - 06.2022
Customer Service Representative
Conduent
04.2015 - 05.2020
Cashier/Customer Service
Sears Holdings Corporation
10.2014 - 04.2015
High school diploma -
Thomas Jefferson High School