TAYLOR D. SPENCER
Dallas,TX
Summary
Detail-oriented administrative and social services professional with over five years of experience in eligibility determination, case management, and records management. Skilled in processing confidential information and ensuring compliance with regulations while supporting diverse populations. Demonstrates strong communication and organizational abilities, effectively managing multiple priorities in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Medical Eligibility Specialist I - pay- $22.00
TEXAS HEALTH AND HUMAN SERVICES COMMISSION (HHSC)
Dallas, USA
06.2024 - Current
- Process SNAP and Medicaid applications in accordance with state and federal policies and procedures.
- Determine eligibility for Medicaid programs serving elderly individuals and persons with disabilities residing in nursing facilities.
- Process Emergency Medicaid applications for non-citizen residents while ensuring compliance with agency regulations.
- Review, verify, and maintain confidential client records and supporting documentation.
- Communicate with applicants, healthcare providers, and community organizations to gather required information and resolve case discrepancies.
- Maintain productivity and accuracy standards in a high-volume case processing environment.
- Provide professional customer service while assisting clients with questions regarding benefits and application requirements.
Social Work Intern -Hourly Pay - nonpaid intern
UNDER 1 ROOF – DEPARTMENT OF PREVENTION AND HOUSING
Dallas, USA
06.2023 - 12.2023
- Managed client caseloads during a supervised field experience totaling 420 clock hours.
- Conducted monthly case management sessions with clients experiencing homelessness and housing instability.
- Assisted clients with rental assistance intake and completion of required documentation.
- Responded to and appropriately directed crisis phone calls to available community resources and support services.
- Participated in community-based webinars focused on homelessness prevention and crisis intervention strategies.
- Shadowed case managers and social service professionals to support daily program operations.
- Completed Motivational Interviewing training to strengthen client engagement and communication techniques.
Office Assistant – Office of International Programs
TEXAS A&M UNIVERSITY–COMMERCE
Commerce, USA
01.2023 - 05.2023
- Assisted international students with obtaining and completing required documentation for academic and immigration-related processes.
- Prepared graduation letters and official student correspondence. Hourly Pay -$13.00
- Responded to incoming calls and emails while providing administrative and customer service support.
- Maintained organized records and ensured document accuracy and confidentiality.
- Supported office staff with daily administrative operations and student assistance services.
Machine Operator Hourly pay - $18.00
PRATT INDUSTRIES
Waxahachie, USA
05.2022 - 12.2022
- Operated manufacturing machinery while adhering to workplace safety standards and production procedures.
- Trained team members on equipment operation and various production line assignments.
- Assisted in maintaining efficient workflow and meeting production goals.
- Conducted quality checks and reported operational issues when necessary.
Case Management and Education Program Aide
FOR OAK CLIFF / AMERICORPS
Dallas, USA
05.2020 - 08.2020
- Performed data entry and maintained program records and documentation.
- Contacted at-risk individuals to provide information regarding available services and community resources.
- Assisted with community distribution efforts and client support services.
- Responded to incoming phone calls and emails while providing professional customer service.
- Supported program staff with administrative and outreach activities. Hourly Pay-Non-paid
Office Assistant -Hourly Pay- Non-paid
CEDAR VALLEY COLLEGE
Lancaster, USA
06.2017 - 08.2017
- Delivered administrative and customer support to enhance operations of College President’s Office.
- Answered incoming calls and emails and directed inquiries appropriately.
- Greeted students, visitors, and clients in a professional manner.
- Organized office records and prepared documentation to streamline administrative processes.
- Coordinated daily office workflow and scheduling activities to ensure smooth operations.
Education
Bachelor of Social Work -
Texas A&M University–Commerce
Commerce, TXSkills
- Eligibility assessment
- SNAP & Medicaid Processing
- Case Management
- Client assessment
- Data Entry & Documentation
- Crisis Intervention Support
- Community Outreach
- Microsoft Office Suite
- Excel proficiency
- Outlook proficiency
- Workflow Coordination
- Team Collaboration
- Customer Service
- Verbal & Written
Certification
Mental Health Aid certification
Languages
English
Timeline
Medical Eligibility Specialist I - pay- $22.00
TEXAS HEALTH AND HUMAN SERVICES COMMISSION (HHSC)
06.2024 - Current
Social Work Intern -Hourly Pay - nonpaid intern
UNDER 1 ROOF – DEPARTMENT OF PREVENTION AND HOUSING
06.2023 - 12.2023
Office Assistant – Office of International Programs
TEXAS A&M UNIVERSITY–COMMERCE
01.2023 - 05.2023
Machine Operator Hourly pay - $18.00
PRATT INDUSTRIES
05.2022 - 12.2022
Case Management and Education Program Aide
FOR OAK CLIFF / AMERICORPS
05.2020 - 08.2020
Office Assistant -Hourly Pay- Non-paid
CEDAR VALLEY COLLEGE
06.2017 - 08.2017
Bachelor of Social Work -
Texas A&M University–Commerce