Taylor Du
Brea,CA
Summary
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
1
1
year of professional experience
Work History
Sales Associate Specialist
Michaels Arts And Crafts
01.2021 - 02.2022
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered questions about store policies and addressed customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Spoke to customers in native language to increase loyalty and establish relationships.
Education
Associate of Business Administration - Business
Los Angeles Pacific College
Los Angeles, CA01.2025
Skills
- Upselling Techniques
- Effective Customer Communication
- Order Processing
- Persuasive Selling
- Teamwork and Collaboration
- Inbound Customer Calls
- POS System Operations
- Computer Proficiency and Microsoft Office
- Merchandising and Display
- Flexible Hours
- Customer Service
- Meeting Sales Goals
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
Languages
Chinese (Mandarin)
Chinese (Cantonese)
Full Professional
Timeline
Sales Associate Specialist
Michaels Arts And Crafts
01.2021 - 02.2022
Associate of Business Administration - Business
Los Angeles Pacific College
Similar Profiles
Aayla BeckAayla Beck
Fine Arts Instructor at Michaels Arts and CraftsFine Arts Instructor at Michaels Arts and Crafts
Heather Miller-NellermoeHeather Miller-Nellermoe
Framer's Helper at Michaels Arts and CraftsFramer's Helper at Michaels Arts and Crafts
Brian HarriganBrian Harrigan
Merchandise Manager at Michaels Arts And CraftsMerchandise Manager at Michaels Arts And Crafts
Michael GaffneyMichael Gaffney
Frame Shop Manager at Michaels Arts and CraftsFrame Shop Manager at Michaels Arts and Crafts
Fadi Ibrahim HaddadFadi Ibrahim Haddad
Teller at Jordan Ahli BankTeller at Jordan Ahli Bank