Taylor Duggan
Parlin,NJ
Summary
Enthusiastic and punctual Beverage Director with 8 years of experience in various leadership roles. Successful in both the creation and implementation in systems of organization, training, and sales with a commitment to excellent customer service and cost-effective, informative, and empathetic leadership. Adept at detailed inventories and innovative, flexible menu design with outstanding leadership skills, an eye for detail, and extensive knowledge of beverage services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tasting Room Manager
3BR Distillery
07.2022 - Current
- Enhanced customer experience by providing personalized spirit tastings and educating visitors on spirit profiles and pairings.
- Increased tasting room sales through scheduling experiences including but not limited to cocktail classes, comedy nights, speed dating nights, paint and sips.
- Collaborated with the Marketing Director to plan and execute successful special events and promotions.
- Managed daily tasting room operations, ensuring a clean, organized, and welcoming environment for guests.
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Implemented inventory control measures to minimize waste and maintain accurate stock levels.
- Event manager and point of contact.
- Increased private event sales through the creation of private event packages.
- Assisted in the development of marketing materials for promotional events, tastings, and seasonal offerings.
- Coordinated with other departments to ensure seamless integration of tasting room operations within the overall distillery business strategy.
- Maintained updated knowledge of industry trends by attending trade shows, conferences, workshops or seminars as needed.
- Communicated regularly with upper management regarding tasting room performance, customer feedback, and opportunities for improvement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Beverage Director
Skopos Hospitality
01.2021 - Current
- Oversaw beverage program for 6 different restaurant concepts
- Applied classic beverage training, awareness of market and menu trends, cost control processes, and team building to exceed brand-based performance standards.
- Controlled bar inventory through streamlining ordering practices.
- Designed competitively priced, balanced, specialized, and seasonal drink menus with innovative cocktails
- Streamlined wine & beer programs.
- Designed event packages to improve revenue
- Developed training and service strategies to improve revenue, cleanliness, loss of product, and retention.
- Developed guides and training materials to enhance and reinforce beverage knowledge and systems for both bartenders and bar leadership.
- Oversaw corporate communications to streamline data and information sharing initiatives.
- Monitored and created new vendor relationships, while maintaining previous relationships, to ensure goals for cost of goods and brand directives were exceeding expectations.
General Manager
Franklin Social & the Junto
09.2020 - 01.2021
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Mitigated regulatory risks by overseeing compliance visits and adhering to protocol during re-opening stages of COVID-19.
- Reconciled daily and monthly transactions, managed Budgets, Payroll and Employee Tip Share, balanced cash registers and deposited restaurant's earnings at bank.
Lead Bartender
Franklin Social & the Junto
01.2020 - 09.2020
- Responsible for managing bar area for two separate concepts, including but not limited to cocktail and menu design, inventory, regulation compliance and customer relationships.
- Planned and updated menus to accommodate customer preferences and competitor offerings.
- Estimated daily beverage consumption to maintain proper inventory levels.
- Reduced inventory losses and moved older products by creating new drink menu items.
- Monitored patron alcohol consumption to encourage safety.
Beverage Manager
Due Mari
01.2019 - 12.2019
- Attracted, recruited and trained new employees.
- Set daily and weekly cleaning and equipment maintenance schedules.
- Purchased goods and ingredients needed to make beverages.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Bartender
Undici Ristorante
09.2017 - 12.2018
- .Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Bartender/Bar Supervisor
Blu Grotto
01.2016 - 09.2017
- Aided in new cocktail menu concepts and execution
- Maintained familiarity with the latest in mixology, bar equipment and sanitation standards
Education
Bachelor of Science - Cognitive Science
Rutger's University
New Brunswick, NJSkills
- Menu design and development proficiency
- Scheduling Coordination
- Financial Oversight
- Budget, Purchasing, Cost Control, and Sales Strategies
- Recruitment, Hiring, Training Systems
- Policy/program development
- Leadership and team building
- Networking abilities
- Knowledge of sanitation guidelines
- Diverse spirits, wine, and beer knowledge
- Interpersonal abilities
- Brand Promotion
Accomplishments
- Camper - Camp Runamok
- Volunteer Bartender - USBG Tampa Bay Repeal Day
- Volunteer - USBG Wellspring Initiative
- Red Coat Cocktail Apprentice - Tales of the Cocktail
- Secretary - United States Bartender's Guild NJ Chapter
- Vice President - United States Bartender's Guild NJ Chapter
- Northeast Council Chair - United States Bartender's Guild National Board
Certification
- ServSafe Certification
- TIPS Certification
- BarSmarts Certification
- FAU Hospitality Certification
Timeline
Tasting Room Manager
3BR Distillery
07.2022 - Current
Beverage Director
Skopos Hospitality
01.2021 - Current
General Manager
Franklin Social & the Junto
09.2020 - 01.2021
Lead Bartender
Franklin Social & the Junto
01.2020 - 09.2020
Beverage Manager
Due Mari
01.2019 - 12.2019
Bartender
Undici Ristorante
09.2017 - 12.2018
Bartender/Bar Supervisor
Blu Grotto
01.2016 - 09.2017
Bachelor of Science - Cognitive Science
Rutger's University
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