Taylor Dulya
Port Saint Lucie
Summary
Results-driven dental operations leader with 10+ years of progressive experience in multi-provider and specialty dental environments. Proven ability to strengthen case acceptance through close partnership with clinical teams to drive sustained practice performance and growth. Brings strong clinical credibility, strategic insight, and relationship-building skills well aligned with a Territory Sales Associate Representative role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager / Manager Peer Trainer
Sage Dental
10.2018 - Current
- Drove an average of 9–11% year-over-year practice growth through improved case acceptance, scheduling optimization, and operational leadership
- Improved case acceptance to consistently 65–70% through structured treatment presentation, financial coordination, and follow-up systems
- Partnered with doctors, assistants, and treatment coordinators to increase adoption of high-value procedures, including implants and restorative care
- Led operational strategy to achieve monthly performance goals aligned with regional growth targets
- Influenced purchasing and vendor decisions by aligning products and systems with practice efficiency and profitability
- Trained and coached office managers and staff as a Manager Peer Trainer, reinforcing best practices across locations
- Oversaw revenue cycle operations including A/R performance, collections, insurance processing, and financial controls
- Managed hiring, onboarding, training, payroll approval, and performance management for office teams
- Optimized scheduling efficiency and production workflows to support growth while maintaining strong patient experience
- Served as liaison between corporate leadership and office teams to implement new initiatives, procedures, and systems
Treatment Coordinator / Assistant Manager
Sage Dental
07.2015 - 10.2018
- Presented and coordinated treatment plans with a focus on patient education, financial clarity, and follow-up, contributing to strong and consistent case acceptance
- Supported implant and restorative cases through scheduling, financial coordination, and patient communication
- Assisted patients with third-party financing and payment options to reduce barriers to care
- Oversaw insurance verification, claims processing, and secondary insurance coordination
- Worked closely with doctors and assistants to streamline front-office and back-office collaboration
- Built trust-based relationships with patients and clinical teams to support long-term retention and growth
Dental Assistant
Sage Dental
03.2013 - 07.2015
- Assisted multiple providers chairside in restorative and surgical procedures, including implant-related workflows
- Prepared operatories, sterilized instruments, and supported efficient clinical flow
- Took digital radiographs and impressions; fabricated temporaries and bleaching trays
- Supported supply ordering and inventory control
Dental Assistant
Regency Dental of Stuart
03.2012 - 03.2013
- Provided chairside assistance across a variety of procedures
- Educated patients on oral health and post-operative care
- Supported scheduling, check-in/out, and supply management
Education
Bachelor of Science - Healthcare Management
Indian River State College
08-2026
High School Diploma - undefined
Port St. Lucie High School
Skills
- Relationship Management
- Clinical Workflow & Chairside Support
- Strategic Relationship Building
- Training & Team Development
- Revenue Cycle & Insurance Optimization
- Dentrix, Dexis, SoftDent, Visix
- Microsoft Excel, Word, Outlook
- Practice Management & Scheduling Systems
- Insurance Verification & Revenue Cycle Operations
Certification
- Certified Dental Assistant (CDA)
- Expanded Functions Dental Assistant ( EFDA )
- Dental Radiology License
Timeline
Operations Manager / Manager Peer Trainer
Sage Dental
10.2018 - Current
Treatment Coordinator / Assistant Manager
Sage Dental
07.2015 - 10.2018
Dental Assistant
Sage Dental
03.2013 - 07.2015
Dental Assistant
Regency Dental of Stuart
03.2012 - 03.2013
High School Diploma - undefined
Port St. Lucie High School
Bachelor of Science - Healthcare Management
Indian River State College