ADRIANA DUNN
Elkland,MO
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Tag and Title Clerk
JAMES RIVER FORD
Ozark, MO
03.2021 - Current
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
- Collaborated with other departments within the organization to ensure timely completion of paperwork.
- Resolved any discrepancies related to title transfers or registration renewals.
- Provided exceptional customer service by responding to inquiries promptly and professionally.
Service Advisor
JAMES RIVER FORD
Ozark, MO
03.2021 - Current
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Followed up with existing customers regarding past services performed on their vehicles.
- Answered phone calls and responded to questions and concerns.
- Used knowledge of services to recommend additional products and offerings to customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Upsold additional products or services when appropriate.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Surpassed sales goals through implementation of successful marketing strategies.
Service Advisor
Don Vance Auto Group
Marshfield, MO
07.2019 - 03.2021
- Developed strong relationships with customers by providing exceptional customer service.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided top quality control and eliminated downtime to maximize revenue.
- Took special orders in person and over telephone, generating additional revenue every month.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Service Manager
Seekins Ford Lincoln
Fairbanks, AK
08.2018 - 05.2019
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Collaborated with customers to offer solutions to service needs.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Motivated and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Arts -
Missouri State University
Springfield, MO05-2010
Skills
- Document Verification
- Deadline Management
- Accuracy and Precision
- Policy Adherence
- Document Management
- Problem-Solving
- Data Entry
- Adaptability and Flexibility
- Task Prioritization
- Self Motivation
References
References available upon request.
Timeline
Tag and Title Clerk
JAMES RIVER FORD
03.2021 - Current
Service Advisor
JAMES RIVER FORD
03.2021 - Current
Service Advisor
Don Vance Auto Group
07.2019 - 03.2021
Service Manager
Seekins Ford Lincoln
08.2018 - 05.2019
Associate of Arts -
Missouri State University
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