Taylor Dunn
Graham,NC
Summary
Dynamic professional with a proven track record at Kernodle Clinic West, excelling in organization and time management. Leveraged Microsoft Office expertise and exceptional telephone skills to enhance office efficiency and client satisfaction. Demonstrated ability to streamline operations, achieving increased customer service quality and operational productivity.
Overview
7
7
years of professional experience
Work History
Receptionist
Kernodle Clinic West
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Merchandise Coordinator
Southern States Cooperative
05.2017 - 07.2022
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Reduced out-of-stock occurrences by maintaining accurate inventory records and timely reordering of products.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Talked with vendors and suppliers about product orders and issues.
- Initiated store layout changes based on consumer shopping patterns, resulting in improved navigation for shoppers and increased sales per square foot.
- Increased sales by effectively coordinating merchandise displays and promotional materials.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Ran markdown reports, managed store replenishment, and analyzed buying reports.
- Completed seasonal windows, dressed mannequins, and arranged in-store displays to showcase available products.
Education
High School Diploma -
Orange High School
Hillsborough, NC06.2019
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling appointments
- File Management
- Information Protection
- Appointment Scheduling
- Microsoft Office
Timeline
Receptionist
Kernodle Clinic West
08.2022 - Current
Merchandise Coordinator
Southern States Cooperative
05.2017 - 07.2022
High School Diploma -
Orange High School
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