Taylor Duquette
Fairfax,VT
Summary
A proven leader and efficient organizer, I enhanced guest satisfaction and safety at Smugglers Notch Resort by mastering first responder skills and leading a team of lifeguards. Recognized for outstanding customer service after just one summer at Smugglers Notch, I was presented with an Excellence in Customer Service award. At Williston Coffee Shop, I honed exceptional customer service and creativity, significantly improving customer satisfaction. In just 3 months I was able to brainstorm, create, and execute a gluten-free cookie option to add to the menu. My blend of leadership and customer service skills accompanied by my effective organization skills drives results and team success.
Overview
4
4
years of professional experience
Work History
Certified Head Lifeguard
Smugglers Notch Resort
2024.05 - 2024.08
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Delegated opening and closing duties to other Lifeguards as I performed differing Head Guard duties.
- Performed pool tests, recorded results, and adjusted chemical levels to reach appropriate measurements.
- Supervised and managed all other lifeguards during my shifts at just 19 years old.
- The youngest employee working at the company with my leadership role/ job title.
Barista and Food Prep
Williston Coffee Shop
2023.04 - 2023.08
- Interacted with customers daily
- Learned critical customer service skills
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Lifeguard
Smugglers Notch Resort
2020.06 - 2022.08
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Marketing
University of Connecticut
Storrs, CT05.2027
Early College (Senior Year of High School) -
Community College of Vermont
Montpelier, VTHigh School Diploma -
Bellows Free Academy
Fairfax06.2023
Skills
- Team Management
- Leadership
- Creativity
- Efficiency
- Organization
- Customer service
- Effective time management
Timeline
Certified Head Lifeguard
Smugglers Notch Resort
2024.05 - 2024.08
Barista and Food Prep
Williston Coffee Shop
2023.04 - 2023.08
Lifeguard
Smugglers Notch Resort
2020.06 - 2022.08
Bachelor of Science - Marketing
University of Connecticut
Early College (Senior Year of High School) -
Community College of Vermont
High School Diploma -
Bellows Free Academy
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