Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Duran

SPRING BRANCH,UNITED STATES

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

5
5
years of professional experience

Work History

SHIFT MANAGER

Burger King
04.2024 - Current
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

RETAIL SALES REPRESENTATIVE

KCI WIRELESS
02.2024 - 04.2024
  • Increased sales by offering advice on purchases and promoting additional products.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

ACCOUNT MANAGER

Impulsum Inc.
09.2023 - 01.2024
  • Streamlined account management processes, resolved complex customer issues, and optimized service delivery while supervising team performance.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

CUSTOMER EXPERIENCE LEADER

GOODWILL OF SAN ANTONIO
07.2023 - 09.2023
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.

CUSTOMER SERVICE REPRESENTATIVE

JPMorgan Chase & Co
12.2021 - 04.2023
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Cross-trained and provided backup support for organizational leadership.

CLIENT SERVICE REPRESENTATIVE

Citibank Customer Service
06.2020 - 11.2021
  • Managed high-volume client inquiries with hundreds of monthly inbound calls while spearheading PRIDE community initiatives and mentoring new team members.
  • Streamlined operational workflows by developing efficient management tools, reducing manual processes and enhancing team productivity.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.

Education

FOOD PROTECTION MANAGER CERTIFICATION -

ServSafe
San Antonio, TX
12.2029

TABC CERTIFICATION -

TABC
San Antonio, TX
09.2025

Skills

  • Retail Management
  • Microsoft Office
  • Computer Literacy
  • Cash Handling
  • Schedule oversight
  • Decision-making
  • Reporting and documenting
  • Equipment troubleshooting

Timeline

SHIFT MANAGER

Burger King
04.2024 - Current

RETAIL SALES REPRESENTATIVE

KCI WIRELESS
02.2024 - 04.2024

ACCOUNT MANAGER

Impulsum Inc.
09.2023 - 01.2024

CUSTOMER EXPERIENCE LEADER

GOODWILL OF SAN ANTONIO
07.2023 - 09.2023

CUSTOMER SERVICE REPRESENTATIVE

JPMorgan Chase & Co
12.2021 - 04.2023

CLIENT SERVICE REPRESENTATIVE

Citibank Customer Service
06.2020 - 11.2021

FOOD PROTECTION MANAGER CERTIFICATION -

ServSafe

TABC CERTIFICATION -

TABC

Similar Profiles

CREATE PROFILE