Taylor Edelman

Summary:

• Provided expert technical support to end-users, addressing software and hardware issues promptly and efficiently.
• Demonstrated proficiency in troubleshooting various computer systems and applications, ensuring minimal downtime and optimal performance for our clients.
• Cultivated strong customer relationships through effective communication and patient assistance, enhancing overall satisfaction and loyalty.
• Adapted quickly to urgent situations and outages, implementing effective solutions to mitigate disruptions and restore functionality. This includes high-profile case outages such as banks.
• Maintained up-to-date knowledge of emerging technologies and industry trends, continuously enhancing skills and expertise.
• Collaborated with team members to optimize systems and processes, contributing to overall efficiency and effectiveness within the organization as a whole.

Responsibilities:

• Provide first-line technical support to end-users via phone, email, chat, or in-person, resolving IT-related issues promptly and effectively.
• Troubleshoot hardware and software problems, including desktops, laptops, printers, mobile devices, operating systems, and applications.
• Log and track support tickets using a ticketing system, ensuring accurate documentation of incidents, requests, and resolutions.
• Prioritize and escalate tickets as necessary, adhering to defined SLAs and resolution targets.
• Perform remote troubleshooting and diagnostics to identify root causes of issues and implement appropriate solutions.
• Install, configure, and maintain hardware and software components, including updates, patches, and upgrades. This also includes migration to a new OS.
• Provide guidance and assistance to end-users on IT-related processes, procedures, and best practices.
• Collaborate with other IT teams, including infrastructure, quality assurance, network, and application support, to resolve complex issues and improve overall system performance.
• Assist with user account management, including account creation, modification, and password resets.
• Contribute to the development and maintenance of knowledge base articles, documentation, and training materials to facilitate self-service and improve support efficiency.
• Participate in on-call rotations and after-hours support as required to address critical incidents and emergencies.
• Proactively identify opportunities for service improvement and suggest recommendations to enhance the overall user experience and operational effectiveness of the service desk contracted to.

Summary:

• Demonstrated strong leadership skills during tenure at Amazon, excelling in a fast-paced warehouse environment where quick thinking and decisive action were essential.
• Regularly took charge in the absence of a supervisor (PA), effectively resolving issues with creativity and efficiency.
• Organized team members and led problem-solving efforts, ensuring smooth operations and timely resolution of challenges.

Responsibilities:

• Effective leadership in fast-paced environments.
• Quick thinking and problem-solving abilities.
• Creative and efficient issue resolution.
• Exceptional organizational skills.
• Proven ability to take charge and lead teams.
• Demonstrated leadership by taking charge in the absence of a supervisor, ensuring smooth operations and resolving issues promptly.
• Utilized quick thinking and creative problem-solving skills to address challenges efficiently, contributing to increased productivity and performance.
• Organized team members and coordinated efforts to effectively tackle daily tasks and overcome obstacles.
• Maintained a proactive approach to leadership, anticipating and addressing issues before they escalated, enhancing overall operational efficiency.
• Received recognition for exceptional leadership and contributions to team success.
• Joined the Sustainability Team to better understand and implement sustainability measures throughout the building in an attempt to go green.

Summary:

Accomplished Assistant Manager with extensive experience in the food service industry, particularly within the fast-casual dining sector. Proven track record of leadership, team building, and operational excellence during tenure at Mr. Hero restaurant. Skilled in overseeing daily operations, managing staff, and ensuring exceptional customer service. Adept at fostering a positive work environment, optimizing efficiency, and driving business growth. Committed to delivering high-quality dining experiences and exceeding customer expectations.

Responsibilities:

• Leadership and team management
• Operational oversight and efficiency
• Customer service excellence
• Staff training and development
• Inventory management and cost control
• Problem-solving and decision-making
• Food safety and sanitation compliance
• Adaptability and flexibility
• Payroll oversight
• Demonstrated effective leadership and management skills in overseeing daily restaurant operations, including staffing, scheduling, and inventory management.
• Trained and mentored staff members to ensure high standards of customer service, product quality, and food safety compliance. This was all during the launch period of the restaurant, which was brand new when I started in June 2014.
• Implemented operational procedures and protocols to enhance efficiency, reduce waste, and control costs.
• Fostered a positive work environment through effective communication, teamwork, and recognition programs.
• Resolved customer complaints and concerns promptly and professionally, ensuring customer satisfaction and loyalty.
• Collaborated with the management team to develop and implement strategies for business growth and profitability.
• Maintained compliance with company policies, procedures, and regulatory requirements, including health and safety standards.
• Contributed to the development and execution of marketing initiatives and promotions to drive sales and revenue.