Taylor Edson
Augusta,KS
Summary
Dynamic and results-driven professional with extensive experience at Dominos Pizza, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and driving sales growth through strategic initiatives. Skilled in decision-making and inventory management, fostering a positive work environment that boosts employee morale and customer loyalty.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dominos Pizza
02.2016 - Current
- Supervised daily operations, ensuring compliance with quality standards and procedures.
- Trained and mentored team members on operational best practices and customer service skills.
- Managed inventory levels, coordinating with suppliers to reduce stock discrepancies.
- Implemented process improvements that enhanced order accuracy and reduced turnaround time.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
District Manager
Dominos Pizza
10.2024 - 09.2025
- Oversaw multiple store operations ensuring adherence to company standards and policies.
- Developed and implemented strategic initiatives to enhance operational efficiency across district locations.
- Conducted performance evaluations, providing constructive feedback to management teams for continuous improvement.
- Trained and mentored store managers on best practices in customer service and operational excellence.
- Analyzed sales data to identify trends, optimizing inventory levels and promotional strategies accordingly.
- Ensured compliance with health and safety regulations, reducing incidents across all stores in the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
General Manager
Dominos Pizza
12.2017 - 10.2024
- Oversaw daily operations to ensure high-quality customer service and efficient workflow.
- Led staff training programs to enhance team performance and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed marketing strategies to increase brand visibility and drive sales growth.
- Analyzed financial reports to identify trends and inform strategic decision-making.
- Cultivated a positive work environment through effective communication and team-building activities.
- Streamlined order processing procedures, resulting in improved delivery times and customer satisfaction.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Service Representative
Dairy Queen Restaurant
05.2014 - 02.2016
- Assisted customers with menu selections and dietary inquiries.
- Handled customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of service areas and dining space.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Collaborated with team members to ensure smooth operational flow during peak hours.
- Trained new staff on customer service protocols and restaurants.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
Butler Community College
El Dorado, KS05.2019
High School Diploma - General Studies
Circle High School
Towanda, KS05.2016
Skills
Customer service
Timeline
District Manager
Dominos Pizza
10.2024 - 09.2025
General Manager
Dominos Pizza
12.2017 - 10.2024
Assistant Manager
Dominos Pizza
02.2016 - Current
Customer Service Representative
Dairy Queen Restaurant
05.2014 - 02.2016
Associate of Arts - Hotel, Motel, And Restaurant Management
Butler Community College
High School Diploma - General Studies
Circle High School