Taylor E. Kuligowski
Rochester
Summary
Administrative assistant with expertise in customer relations and proven ability to thrive in fast-paced environments. Detail-oriented and decisive, demonstrating strong multitasking skills and sound judgment. Experienced in managing high-volume office tasks independently or collaboratively, ensuring timely and accurate completion. Positive demeanor and resilience contribute to effective handling of diverse daily responsibilities with minimal supervision.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Buffalo Dental Group
Williamsville
05.2024 - Current
- Processed patient records while upholding confidentiality standards.
- Managed patient scheduling and appointment coordination to optimize workflow.
- Assisted in preparation of treatment plans and patient education materials.
- Supported billing processes by verifying insurance information accurately.
- Communicated with dental staff and patients to ensure seamless operations.
- Handled incoming calls and addressed inquiries promptly and professionally.
Customer Experience Agent
Tompkins Customer Care Center
Batavia
01.2023 - 05.2024
- Delivered customer service support for online and mobile banking platforms.
- Collected and entered customer information into systems while ensuring confidentiality.
- Resolved customer inquiries and complaints promptly and professionally.
Auto Detailer
Gerber Collision & Glass
Rochester
11.2022 - 01.2023
- Executed interior and exterior detailing for customer vehicles to enhance presentation.
- Sanitized and disinfected vehicles during intake and before delivery to ensure safety.
- Transported customer and company vehicles on and off property to facilitate operations.
Cashier / Customer Service Lead / Assistant Customer Service Manager / Starbucks (Mt. Read Tops Location)
Tops Friendly Markets
Buffalo/Rochester
11.2021 - 11.2022
- Supervised customer service staff to streamline daily operations and resolve issues.
- Promptly resolved customer complaints to improve overall shopping experiences.
- Trained new cashiers on operational procedures and customer service protocols.
- Monitored front end operations, balanced cash drawers, and assigned tasks to team members.
Digital Personal Shopper
Walmart
Albion
11.2020 - 08.2021
- Shopping each customer's online grocery order while ensuring quality and accuracy.
- Making appropriate product substitutions and consulting with customer as needed to ensure satisfaction.
- Fulfills customer orders by reviewing orders; locating, preparing, and packaging merchandise.
Shift Lead
Instacart
Buffalo/Rochester
11.2019 - 11.2020
- Identified and resolved shopper, customer, and retailer issues using leadership skills and company resources.
- Onboarded new shoppers while providing structured guidance and support to in-store team.
- Delivered actionable feedback to teams for enhancement of individual performance goals.
- Analyzed business metrics to communicate planning strategies with team, peers, and partners.
In-Store / Full Service Shopper
Instacart
Rochester
03.2019 - 11.2019
- Fulfilled grocery requests promptly in both independent and team settings.
- Delivered quick, courteous customer service to enhance shopping experience.
- Maintained organized work center to ensure efficient operations.
Merchandiser
Winston Retail
Rochester
12.2018 - 11.2019
- Executed merchandising expectations across diverse retailers using effective training tools and resources.
- Established strong relationships with retail managers, leadership, and store teams through proactive communication.
- Prioritized tasks and deadlines independently, demonstrating efficient time management skills.
Team Member
Target
Rochester
11.2017 - 03.2019
- Provided exceptional guest relations and customer service to ensure satisfaction.
- Executed cashier duties, managing transactions accurately and efficiently.
- Facilitated merchandise flow as receiving associate to optimize inventory management.
Education
High School Diploma -
Gates-Chili High School
06.2018
Skills
- Patient scheduling and appointment coordination
- Insurance verification and document management
- Customer service and confidentiality standards
Timeline
Administrative Assistant
Buffalo Dental Group
05.2024 - Current
Customer Experience Agent
Tompkins Customer Care Center
01.2023 - 05.2024
Auto Detailer
Gerber Collision & Glass
11.2022 - 01.2023
Cashier / Customer Service Lead / Assistant Customer Service Manager / Starbucks (Mt. Read Tops Location)
Tops Friendly Markets
11.2021 - 11.2022
Digital Personal Shopper
Walmart
11.2020 - 08.2021
Shift Lead
Instacart
11.2019 - 11.2020
In-Store / Full Service Shopper
Instacart
03.2019 - 11.2019
Merchandiser
Winston Retail
12.2018 - 11.2019
Team Member
Target
11.2017 - 03.2019
High School Diploma -
Gates-Chili High School