TAYLOR ELKINS

• Lead data analysis to enhance product efficiency, achieving measurable improvements
• Collaborate with multifunctional departments to elevate customer satisfaction and service quality
• Build strategic partnerships, strengthening market position and company reputation
• Stay informed on industry trends, ensuring innovative and competitive edge against competition
• Manage multiple projects, advancing organizational goals through effective leadership
• Conduct data-driven analysis to measure training program effectiveness, identifying improvement areas for Advanced Training courses and enabling informed decision-making
• Foster strategic partnerships with key stakeholders, enhancing FlightSafety International's market position while ensuring excellence in customer experience for customer base
• Supervising and managing the day-to-day Customer training activities specific to the program aircraft to include aircraft-specific training delivery, Customer scheduling, Instructor scheduling, condition of training equipment, and training documentation
• Communicate to Customers, with focus on retention and resolution
• Developing marketing materials to disperse to customer base
• Utilize any opportunities to promote products and increase revenue for the company as well as focusing on what is beneficial for the customers
• Led Customer training activities, ensuring regulatory compliance and optimal program delivery while managing instructor schedules and equipment maintenance
• Fostered strong Customer relationships through effective communication, focusing on retention and issue resolution while identifying revenue growth opportunities
• Analyzed training requirements and regulatory requirements to ensure compliance and quality assurance

• Supervising and managing the day-to-day Customer training activities specific to the program aircraft to include aircraft-specific training delivery, Customer scheduling, Instructor scheduling, condition of training equipment, and training documentation
• Communicate to Customers, with focus on retention and resolution
• Utilize any opportunities to promote products and increase revenue for the company as well as focusing on what is beneficial for the customers
• Led Customer training activities, ensuring regulatory compliance and optimal program delivery while managing instructor schedules and equipment

maintenance.

• Fostered strong Customer relationships through effective communication, focusing on retention and issue resolution while identifying revenue growth

opportunities.

• Analyzed training requirements and regulatory standards to develop comprehensive instructor briefings, enhance the client experience

• Led spa operations, overseeing staff performance and ensuring exceptional guest experiences
• Expanded digital presence through strategic social media management
• Implemented cutting-edge laser technologies, enhancing treatment offerings and driving client satisfaction
• Developed targeted marketing campaigns for service promotion
• Streamlined operational processes, boosting efficiency and reducing costs
• Cultivated a high-performing team through effective hiring and continuous training initiatives