Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Elliott

Gaffney,SC

Summary

Experienced Remote Customer Service Representative with 4+ years of Customer Service experience in high-volume call center and email environments. Skilled in multi-channel communication, problem solving, and maintaining detailed records. Proven track record of meeting or exceeding performance targets and resolving customer issues. Highly adaptable to changing priorities and procedures. Recognized for excellent teamwork and collaboration. Seeking to leverage expertise in customer engagement and technical support in a new Remote Customer Service Representative role.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Pilot Travel Centers
Blacksburg, SC
11.2022 - 03.2024
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, and assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.

Remote Customer Service Representative

Concentrix
Gaffney, SC
02.2020 - 11.2022
  • - Provided timely and accurate responses to customer inquiries via email and phone, demonstrating a commitment to professionalism that drove customer satisfaction.
  • Guided customers, effectively resolving their questions about health benefits in a timely manner.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.

Customer Service Representative

American Customer Care
Shelby, NC
01.2019 - 01.2020
  • Enhanced customer understanding of products and services through effective communication and education, contributing to improved customer satisfaction.
  • Consistently exceeded customer service expectations to develop and maintain strong customer relationships.
  • Accurately documented customer interactions, maintaining a reliable record of transactions and inquiries in the call center database.

Warehouse Worker

Belk Distribution Center
Jonesville, SC
04.2018 - 01.2019
  • Precisely followed packing guidelines for various products.
  • Wrapped items securely using appropriate packing materials.
  • Utilized barcode scanners to track incoming and outgoing shipments.

Sales Associate/Retail Cashier

Hamrick's Department Stores
Gaffney, SC
04.2016 - 03.2018
  • Provided customer service by assisting with inquiries, locating products, and offering recommendations, ensuring a positive shopping experience.
  • Accurately processed transactions, managed cash drawer, and maintained financial accountability by producing reports for credit and debit sales.
  • Contributed to a high standard of service and customer satisfaction by effectively handling product returns, exchanges, and resolving customer complaints.

Education

High School Diploma -

SC Whitmore High School
Columbia
06-2018

Skills

  • Employee Scheduling
  • Sales Monitoring
  • Recruiting and Interviewing
  • Product and Service Knowledge
  • Operations Management
  • Data Collection
  • Customer Service
  • Team Building
  • Communication
  • Crew Member
  • English
  • Active Listening
  • Adaptability
  • Customer Experience
  • Positive Attitude
  • Professionalism
  • Customer Relationship Management
  • Typing
  • Microsoft
  • Stress Management
  • Search Engines
  • Sales and Upselling

Timeline

Assistant Manager

Pilot Travel Centers
11.2022 - 03.2024

Remote Customer Service Representative

Concentrix
02.2020 - 11.2022

Customer Service Representative

American Customer Care
01.2019 - 01.2020

Warehouse Worker

Belk Distribution Center
04.2018 - 01.2019

Sales Associate/Retail Cashier

Hamrick's Department Stores
04.2016 - 03.2018

High School Diploma -

SC Whitmore High School

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Taylor Elliott