Taylor Elliott
Hilton Head Island,United States
Summary
With over 14 years of diverse experience in the automotive, retail banking, wireless telecommunications, and Powersports/Financial & Insurance industries, Consistently deliver high-quality results and ensure customer satisfaction. Leveraging a Financial & Insurance certification, extensive sales training, and customer service expertise, Been able to successfully generate new business opportunities and foster long-term client relationships. Core competencies include customer engagement and retention, relationship building, business development, and team building. Creating value for clients and industry partners, while empowering and motivating team-members to achieve their goals is a driving force of mine Graduated from the University of South Carolina-Aiken in 2009 with a B.S. in Business Administration (concentration in Marketing), always eager to learn new skills and expand knowledge.
Overview
15
15
years of professional experience
Work History
Account Executive-Northeast
Torque Group
01.2024 - 09.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
National Business Development Manager
BDC United
02.2023 - 01.2024
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Regional Automotive Account Executive
USA Today Network|LocaliQ Automotive
12.2021 - 02.2023
- Managed a diverse client portfolio, providing personalized attention to each individual''s unique circumstances.
- Identified and solicited new business with auto dealerships to build and maintain full pipeline of sales prospects.
- Developed long-term relationships with clients, leading to repeat business and strong referrals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
Regional Account Executive|Southeast
Torque Group
11.2019 - 12.2021
- Utilized CRM software to track account interactions, ensuring accurate documentation and ease of communication between team members.
- Resolved client issues promptly and effectively through skillful negotiation tactics and proactive problem-solving measures.
- Stayed current on company offerings and industry trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Established long-term partnerships with key industry players by providing exceptional service and support throughout the sales process.
Regional Auto Specialist
Gatehouse Auto|Savannah Morning News
12.2018 - 11.2019
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Area Development Manager
Interstate International
04.2018 - 09.2018
- Led territory expansion initiatives, identifying new opportunities for growth in untapped markets.
- Expanded market share through targeted account management and relationship building efforts.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Universal Banker
SunTrust
12.2015 - 04.2018
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Product Specialist
Hilton Head BMW
11.2013 - 03.2015
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Researched product's technical specifications and accurately communicated information.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Assisted with demonstrations for BMW Automobiles to showcase functionality.
- Continually expanded knowledge of BMWs product lines and new vehicle models.
Senior Sales Advisor
DriveTime Auto
08.2011 - 09.2013
- Increased sales revenue by developing and implementing effective sales strategies.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Exceeded monthly quotas consistently by effectively managing time and prioritizing tasks aligned with organizational objectives.
- Collaborated with team members to exceed sales targets and achieve company goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Wireless Communication Specialist
The Cellular Connection
01.2011 - 07.2011
- Demonstrated adaptability by quickly learning about new mobile devices or plans as they were introduced into the market nd efficiently integrating them into my selling strategies.
- Increased customer satisfaction by providing knowledgeable and efficient service in all cell phone sales transactions.
- Assisted management with inventory control, ensuring optimal product availability for customer needs.
- Resolved customer complaints quickly and professionally, turning negative situations into opportunities for relationship building and future sales.
Customer Service Representative
Verizon Wireless
05.2009 - 11.2010
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Marketing
University of South Carolina-Aiken
Aiken, SC05.2009
Skills
Client Relationship Building
Account Management
Relationship building and management
Pipeline Management
New business opportunities
Territory Management
Business development and planning
Teamwork and Collaboration
Awards
- Dale Carnegie Course Trained, Dale Carnegie Course-Effective Communications and Human Relations-August 2020
- FMT-F&I Certification -June 2021
Timeline
Account Executive-Northeast
Torque Group
01.2024 - 09.2024
National Business Development Manager
BDC United
02.2023 - 01.2024
Regional Automotive Account Executive
USA Today Network|LocaliQ Automotive
12.2021 - 02.2023
Regional Account Executive|Southeast
Torque Group
11.2019 - 12.2021
Regional Auto Specialist
Gatehouse Auto|Savannah Morning News
12.2018 - 11.2019
Area Development Manager
Interstate International
04.2018 - 09.2018
Universal Banker
SunTrust
12.2015 - 04.2018
Product Specialist
Hilton Head BMW
11.2013 - 03.2015
Senior Sales Advisor
DriveTime Auto
08.2011 - 09.2013
Wireless Communication Specialist
The Cellular Connection
01.2011 - 07.2011
Customer Service Representative
Verizon Wireless
05.2009 - 11.2010
Bachelor of Science - Marketing
University of South Carolina-Aiken
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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