Taylor Elliott
Pilot Point
Summary
Client Success and Operations professional with 10+ years of experience building customer relationships, managing accounts, driving revenue growth, and improving operational processes. Skilled in client onboarding, relationship management, sales strategy, project coordination, and cross-functional collaboration. Experienced in working with customers, partners, lenders, installers, and internal teams to deliver solutions that improve retention, satisfaction, and business outcomes. Strong communicator with a consultative approach and proven ability to learn complex products and industries quickly.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Operations Manager
Go Simple Flow
08.2025 - Current
- Manage relationships and communication between lenders, installers, sales representatives, and customers to ensure seamless project execution.
- Own customer experience initiatives focused on improving retention, satisfaction, and long-term relationship value.
- Lead customer onboarding processes while guiding prospects through decision-making and implementation stages.
- Coordinate across multiple departments to resolve issues, improve workflows, and maintain operational efficiency.
- Support business growth through client communication strategies and process improvements.
Account Executive
ATTYX
03.2023 - 12.2024
- Managed customer relationships through consultative sales strategies and personalized solutions.
- Built and developed sales teams while supporting organizational growth and performance.
- Consulted homeowners on complex purchasing decisions involving roofing, solar, battery systems, HVAC, and water treatment solutions.
- Identified customer needs, presented solutions, and guided clients through the full sales lifecycle.
- Conducted market research to identify industry trends, customer opportunities, and competitive insights.
- Maintained strong customer relationships through consistent communication and follow-up.
Energy Consultant
Solar Industry
08.2020 - 03.2023
- Consulted with prospective customers to evaluate needs and recommend customized energy solutions.
- Delivered high-quality customer experiences by providing transparent education and accurate information.
- Built trust-based relationships through integrity, communication, and customer-focused service.
- Managed customer expectations throughout the decision-making process.
- Developed expertise in consumer education, financing options, and value-based selling.
Project Manager
AmeriConstruction
08.2020 - 01.2023
- Managed residential and commercial improvement projects from lead generation through completion.
- Coordinated project timelines, customer communication, and internal resources.
- Developed and maintained client relationships while educating customers on property improvements and value.
- Oversaw project execution to ensure customer expectations and business objectives were met.
- Supported business development through lead generation and client acquisition.
Education
Bachelor of Science - Kinesiology
Tarleton State University
05-2018
Skills
- Client Success & Account Management
- Customer Retention & Relationship Growth
- Strategic Partnerships
- Revenue Growth & Expansion Opportunities
- Customer Onboarding
- Cross-Functional Project Management
- Consultative Sales
- Contract & Negotiation Support
- Pipeline Management
- Process Improvement
- Market Research & Analysis
- CRM & Customer Communication
- Business Development
- Team Leadership & Training
Certification
- Nationally Registered Emergency Medical Technician (EMT) | 2020 – 2022
- CPR/AED for Professional Rescuers | 2020 – 2022
- NASM Certified Personal Trainer | 2015 – 2021
- ISSA Sports Nutrition Certification | 2016 – 2018
Timeline
Operations Manager
Go Simple Flow
08.2025 - Current
Account Executive
ATTYX
03.2023 - 12.2024
Energy Consultant
Solar Industry
08.2020 - 03.2023
Project Manager
AmeriConstruction
08.2020 - 01.2023
Bachelor of Science - Kinesiology
Tarleton State University