Taylor Ephrem
Happy Valley
Summary
Dynamic online reseller with a proven track record at a family business, excelling in digital marketing and customer engagement. Achieved consistent revenue growth through innovative promotional strategies and exceptional client relationship development. Skilled in market research and inventory management, fostering brand loyalty and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Online Reseller
Self-employeed
06.2020 - 07.2023
- Researched market trends to identify profitable products for resale.
- Established and maintained relationships with suppliers to ensure product availability.
- Created engaging online listings using SEO techniques to optimize visibility.
- Managed inventory levels, ensuring timely restocking of popular items.
- Handled customer inquiries and resolved issues to enhance satisfaction rates.
- Analyzed sales data to refine pricing strategies and improve margins.
- Developed marketing campaigns across social media platforms to increase brand awareness.
- Streamlined shipping processes, reducing delivery times and improving customer experience.
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
- Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
- Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
- Maintained organized storage facilities for physical inventory items, ensuring easy access for quick order fulfillment while minimizing damages or loss of goods.
- Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential.
- Resolved disputes professionally by mediating between buyers and sellers when necessary, preserving the reputation of the online store.
- Continuously expanded product knowledge through research and training opportunities, ensuring the ability to provide expert advice on a diverse range of items offered for sale.
- Increased customer satisfaction by providing timely and accurate responses to inquiries regarding products and sales.
- Achieved consistent growth in monthly revenues through targeted advertising campaigns and promotional offers that attracted new customers.
- Conducted thorough competitor analysis regularly to stay informed about industry trends and developments that might impact business operations or strategy decisions.
- Optimized product listings for enhanced visibility in online marketplaces, resulting in increased sales volume.
- Provided personalized assistance to shoppers seeking advice on product selection or usage tips, building rapport with customers that resulted in positive reviews on seller profiles.
- Developed effective marketing strategies for promoting products on various social media platforms, driving brand awareness and attracting new customers.
- Monitored customer reviews and feedback to identify areas for improvement in product quality or service, taking corrective action as needed to maintain high standards of excellence.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Created clear, precise and properly detailed product and service information on company website.
- Negotiated terms with suppliers to secure discounts and promotional opportunities.
- Developed relationships with suppliers to facilitate timely delivery of products.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Negotiated with suppliers to secure best prices for products.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Managed customer service inquiries and complaints for customer satisfaction.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Managed financial tracking, inventory coordination and social media marketing.
Advertising Sales Assistant
Family Business
05.2019 - 08.2021
- Supported advertising campaigns by coordinating schedules and managing communication with clients.
- Assisted in preparing sales presentations and promotional materials for client meetings.
- Maintained accurate records of sales activities and client interactions using CRM software.
- Collaborated with team members to brainstorm creative solutions for client advertising needs.
- Provided exceptional customer service, fostering strong relationships with clients through consistent follow-up.
- Increased advertising revenue by identifying potential clients and presenting them with tailored ad campaign proposals.
- Assisted in the creation of compelling sales materials, showcasing the benefits of our services to prospective clients.
- Developed long-lasting relationships with clients, ensuring their satisfaction and securing repeat business for future campaigns.
- Monitored competitor activities to identify emerging trends, enabling our team to maintain a competitive edge within the marketplace.
- Streamlined internal processes for ad sales, improving efficiency and reducing turnaround time for completed projects.
- Supported sales team members by coordinating schedules and organizing meetings with potential clients, increasing productivity and driving sales efforts forward.
- Evaluated incoming leads generated through various marketing initiatives like social media promotions or email marketing campaigns.
Bookkeeper
Family Business
03.2017 - 02.2019
- Maintained accurate financial records and reconciled accounts to ensure data integrity.
- Processed invoices and payments, contributing to timely vendor relationships.
- Assisted in payroll processing, enhancing employee satisfaction and compliance.
- Utilized accounting software for efficient bookkeeping practices and reporting accuracy.
- Collaborated with family members on budget planning, aligning financial goals with business objectives.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
Title Clerk
Family Business
04.2016 - 02.2017
- Processed vehicle title applications efficiently and accurately.
- Maintained organized records of all transactions and documents.
- Assisted customers with inquiries regarding title transfers and requirements.
- Collaborated with local DMV to ensure compliance with regulations.
- Reviewed documentation for accuracy, reducing errors in title issuance.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
Education
GED -
Portland Community College
Portland, Oregon, ORSkills
- Product description writing
- Brand building
- Promotional strategies
- Shipping and logistics
- Digital marketing proficiency
- Cross-platform selling
- Online sales techniques
- International shipping
- Market research
- Social media advertising
- Photography and editing
- Inventory management
- Customer engagement
- Facebook marketplace
- Online advertising
- Client relationship development
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Written communication
- Quality assurance
- Email marketing
Additional Information
I also have experience in Freelance Writing, Customer Communication and Support.
Timeline
Online Reseller
Self-employeed
06.2020 - 07.2023
Advertising Sales Assistant
Family Business
05.2019 - 08.2021
Bookkeeper
Family Business
03.2017 - 02.2019
Title Clerk
Family Business
04.2016 - 02.2017
GED -
Portland Community College