Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Taylor Erdman

Newtown Square,PA

Summary

Organized and dependable Administrative Assistant with strong front desk coordination, scheduling, and customer service skills. Recognized for entrepreneurial drive, adaptability, and leadership—featured twice in the news for small business success, trusted with high-profile client projects, and proven ability to take on new challenges with confidence.

Overview

10
10
years of professional experience

Work History

Patient Service Representative

Nemours Children's Health
08.2025 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.

Small Business Owner

Delightful Sweets by Tay
08.2021 - Current
  • Successfully launched and operated a small business, overseeing all aspects of daily operations
  • Developed and implemented effective marketing strategies to drive customer acquisition and increase sales
  • Maintained accurate financial records, including budgeting, forecasting, and expense tracking
  • Communicating with clients via phone, email, texts
  • Organized trio of events featuring strawberry decoration activities for groups exceeding 20 attendees.

Secretary

MARPLE NEWTOWN SCHOOL DISTRICT
08.2023 - 07.2025
  • Managed and maintained executive calendars, scheduling appointments and coordinating meetings
  • Screened and directed incoming calls, providing information and taking messages as necessary
  • Prepared correspondence, reports, memos, and presentations for executives using Microsoft Office Suite
  • Managed email correspondence by responding to inquiries promptly and professionally
  • Created spreadsheets to track expenses, budget allocations, or project progress using Excel

Patient Service Representative

Main Line Health
05.2022 - 05.2023
  • Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
  • Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
  • Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
  • Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
  • Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
  • Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
  • Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations as required

Lead Customer Service Representative

The Home Depot Inc
05.2019 - 05.2022
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged customers in person and over phone to answer questions and address complaints.

Lead Sales Associate

Old Navy
10.2015 - 05.2022
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Executed merchandising strategies to optimize product placement and drive sales
  • Collaborated with cross-functional teams to develop effective visual displays that enhanced the customer experience

Education

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Delsea Regional High School

Skills

  • Communication skills
  • Event Planning
  • EMR Systems
  • Organizational skills
  • Appointment scheduling (3 years)
  • Planning and execution
  • Vendor relations
  • Business marketing
  • Strategic planning
  • Staff hiring
  • New business launch
  • Employee performance management

Accomplishments

  • Recognized twice in the local news (Fox 29 & NBC 10) for entrepreneurial success, showcasing initiative and community impact.
  • Successfully completed a custom order for Brandon Graham (NFL player, Philadelphia Eagles), demonstrating ability to deliver quality service under high expectations.
  • Took on a volleyball coaching role with no prior experience, quickly developing leadership, team-building, and organizational skills.

Timeline

Patient Service Representative

Nemours Children's Health
08.2025 - Current

Secretary

MARPLE NEWTOWN SCHOOL DISTRICT
08.2023 - 07.2025

Patient Service Representative

Main Line Health
05.2022 - 05.2023

Small Business Owner

Delightful Sweets by Tay
08.2021 - Current

Lead Customer Service Representative

The Home Depot Inc
05.2019 - 05.2022

Lead Sales Associate

Old Navy
10.2015 - 05.2022

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Delsea Regional High School

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Taylor Erdman