Taylor Estabrook
Aurora,IL
Summary
Proven track record in enhancing service provision and client satisfaction at The Pearl at the Tillers, showcasing exceptional organizational skills and cultural sensitivity. Excelled in developing community partnerships and mentoring staff, underpinned by strong problem-solving abilities and effective communication. Achieved significant improvements in client access to resources without exceeding a single numerical percentage. Social services professional, well-versed in managing comprehensive programs and fostering community partnerships. Proven ability to implement strategic initiatives that enhance service delivery and community well-being. Known for collaborative leadership and adaptability to changing needs.
Overview
9
9
years of professional experience
Work History
Social Service Director
The Pearl at the Tillers
06.2022 - 10.2024
- Conducted regular program evaluations to ensure continuous improvement and effectiveness in service provision.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained strong community partnerships, resulting in increased access to resources for clients.
- Referred families to shelters, legal resources, and home health/caregiving resources.
- Mentored junior staff members, contributing to their professional development within the field of social services.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Certified Nursing Assistant
The Pearl of Naperville
02.2019 - 05.2022
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
- Worked flexible hours across night, weekend, days during and after COVID-19.
- Excellent communication skills, both verbal and written.
Restaurant Hostess
Chilis's Bar and Grill
03.2018 - 01.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Took initial drink orders and relayed information to wait or bar staff.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
Movie Theater Employee
AMC Theatres
02.2016 - 01.2017
- Contributed positively to a welcoming atmosphere within the theater by greeting guests upon arrival and thanking them upon departure.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Greeted customers with smile and provided friendly, knowledgeable service.
Education
Bachelor of Social Work / Currently in MSW - Social Work
Aurora University
Aurora, IL05-2025
Skills
- Written and verbal communication
- Client Needs Assessments
- Client Advocacy
- Client meetings
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Organizational Skills
- Cultural Sensitivity
- Case Management
- Social Services
Languages
English
Full Professional
American Sign Language
Limited Working
Certification
- Substitute Teaching License (varies by state) - Illinois Department of Education.
Timeline
Social Service Director
The Pearl at the Tillers
06.2022 - 10.2024
Certified Nursing Assistant
The Pearl of Naperville
02.2019 - 05.2022
Restaurant Hostess
Chilis's Bar and Grill
03.2018 - 01.2019
Movie Theater Employee
AMC Theatres
02.2016 - 01.2017
Bachelor of Social Work / Currently in MSW - Social Work
Aurora University
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