Taylor Evans
Atlanta,GA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and team management, notably at Houston's, Hillstone Restaurant Group. Excelled in enhancing guest experiences and streamlining operations, demonstrating exceptional problem-solving skills and a welcoming demeanor. Proven track record in improving team productivity and customer satisfaction, underpinned by a strong foundation in customer relationship management and teamwork.
Overview
6
6
years of professional experience
Work History
Greeter
Houston's, Hillstone Restaurant Group
06.2023 - Current
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Physical Therapy Aide Intern
Body G.O.A.L.S. Physical Therapy & Wellness
01.2023 - 04.2023
- Reviewed journals and various recourse actions to collect information on treatment and therapies for [Type] condition.
- Contributed to effective patient care by preparing treatment areas, equipment, and materials before each session.
- Enhanced patient mobility by providing gait training and balance exercises under therapist supervision.
- Developed strong rapport with patients, fostering a supportive environment conducive for achieving optimal outcomes during their rehabilitation journey.
Team Manager
Georgia State University Women's Basketball Team
09.2022 - 04.2023
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Front Desk Clerk
Georgia State University Pawprint
09.2021 - 08.2022
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Head Hostess
Bennihana
06.2020 - 11.2020
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Camp Counselor
YMCA Summer Camp
05.2019 - 12.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
Bachelor of Science - Exercise Science
Georgia State University
Atlanta, GA05-2023
Skills
- Patience and composure
- Initiative and Self-motivation
- Team player mentality
- Welcoming demeanor
- Reliability and punctuality
- Problem-solving
- Safety procedures
- Customer relationship management
- Teamwork and collaboration
Timeline
Greeter
Houston's, Hillstone Restaurant Group
06.2023 - Current
Physical Therapy Aide Intern
Body G.O.A.L.S. Physical Therapy & Wellness
01.2023 - 04.2023
Team Manager
Georgia State University Women's Basketball Team
09.2022 - 04.2023
Front Desk Clerk
Georgia State University Pawprint
09.2021 - 08.2022
Head Hostess
Bennihana
06.2020 - 11.2020
Camp Counselor
YMCA Summer Camp
05.2019 - 12.2019
Bachelor of Science - Exercise Science
Georgia State University
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