Taylor Ewing

• Lead all Supply Chain operations at a Level III Trauma Center (489 beds, 3 Free-Standing EDs), including budget management, P&L accountability, and infrastructure projects.
• Directly manage 15 FTEs overseeing equipment coordination, procedural areas (Cath Lab, IR), and point-of-use room supply systems.
• Oversee OR and Surgical Services supply chain operations, partnering with clinical and physician leadership to optimize inventory, replenishment, and utilization.
• Drive supply improvement initiatives (SII), cost reduction programs, and standardization efforts (SMART cleanup, master file, EDI, MIS data integrity).
• Develop and report supply chain performance metrics and financial outcomes to senior leadership, ensuring cost savings, compliance, and operational excellence.

Notable Achievements:

• Inventory Reduction: Led a successful inventory reduction initiative throughout all hospital departments, eliminating low-usage items and cutting supply inventory by $2.5 million within a 7-month period, contributing to cost savings and improved inventory efficiency.
• Purewick Usage Reduction: Implemented a successful initiative to reduce the use of purewick devices across the facility, which led to a significant $500k reduction in costs over 6 months. In addition to cost savings, this initiative positively impacted patient care by increasing ambulatory time and promoting alternative care techniques. As a result, patients experienced improved outcomes, including higher discharge rates and decreased incidence of sores and infections.
• Mitigation of National IV Fluid Shortage: Successfully spearheaded efforts to mitigate the impact of a nationwide IV Fluid shortage by developing and implementing unit-specific IV Fluid allocation protocols to optimize resource utilization. Additionally, I coordinated cross-departmental communication and collaborated with supply chain partners to secure alternative sourcing solutions. By doing so, the facility maintained operational continuity and minimized clinical disruptions to patient care in a high-acuity, high-volume environment.
• BMT Expansion Project: Assisted in the placement, coordination of procurement, and the timely acquisition of capital orders totaling approximately $2 million to support the expansion of MountainView Hospital's Bone Marrow Transplant (BMT) program. This expanded the hospital’s capacity to deliver life-saving treatments, directly supporting increased patient care quality and operational efficiency, and resulted in our facility becoming the first in the state of Nevada to offer Bone Marrow Transplant therapy.
• Free Standing ED- Skye Hills: Assisted in developing MountainView’s new Free-Standing Emergency Department (FSED) at Skye Hills (12 Exam Rooms), including creating par levels and facilitating timely deliveries of critical equipment and supplies.
• Pulsed Field Ablation (PFA): Assisted in introducing, coordinating, and supplying PFA to MountainView Cath Lab, resulting in the facility becoming the first in Nevada to utilize the device. Since the introduction, we average 15 PFA cases a week, decreasing our average procedure times and allowing for increased case-loads (increase from an average of 15 scheduled cases/day to an average of 22 cases/day).
• RFID Implementation: Led the deployment of RFID tagging and scanning across procedural areas (Cath Lab, IR, Surgical Services), improving inventory visibility and control. The initiative reduced waste by enabling real-time oversight of expirations, quantities, and supply locations, driving cost savings and operational efficiency.

• Served as Interim Manager of Patient Access, overseeing a team of 30-40 FTEs across MountainView Hospital (Level 3 Trauma, 489 Beds, 3 FSEDs) and Riverside Community Hospital (Level 1 Trauma, 542 Beds), managing day-to-day operations and ensuring smooth service delivery
• Collaborate with hospital administration and cross-functional teams to implement initiatives focused on Patient Satisfaction, AIDET, Mass Casualty Incident (MCI) preparation, Compliance, Upfront Cash Collections, and Trauma Education.
• Oversee all aspects of Patient Access Services, including Patient Access, Billing, Collections, Insurance Verification, Payer Analysis and Reimbursement, Health Information Management, Appeals and Denials, and Customer Service, ensuring high levels of accuracy and customer satisfaction.

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Notable Achievements

• Mass Casualty Incident (MCI) Process: Collaborated with administration and the VP of Emergency Services at Riverside Community Hospital to successfully implement an MCI process, ensuring readiness and efficient response to mass casualty situations.
• Upfront Cash Collections: Led initiatives at both facilities to improve Upfront Cash Collections across both facilities, resulting in a $60,000 monthly increase in In-House collections and ED Co-pays between August 2023 and February 2024.
• IPlan Accuracy: Directed efforts at both facilities to enhance insurance verification accuracy, achieving a 3.6% improvement at Riverside Community Hospital within four months, reducing claim denials and improving reimbursement rates.
• Patient Satisfaction/AIDET: Partnered with the VP of Operations and key departments at MountainView Hospital to improve patient satisfaction through AIDET training, resulting in an average 20% improvement in patient experience scores across the facility.

• Supported operational efficiency by managing clerical workflows, appointment scheduling, and care coordination within the VA Community Care program.
• Acted as a liaison between veterans, families, and healthcare facilities to ensure timely access to services.
• Oversaw data tracking and authorization processes, increasing veteran access to dental care through proper approvals and escalation of cases.
• Exercised leadership by coordinating and mentoring scheduling practices, optimizing team workflows, and consistently managing 200 veteran dental appointments per month—double the departmental average, thereby enhancing access to care and strengthening program performance.

• Led a team of 4 FTEs, specializing in insurance verification, evaluating practice performance, coordinating patient therapies, and overseeing day-to-day office operations to ensure efficient workflows and high operational standards.
• Directed office operations by enforcing compliance with healthcare regulations, streamlining billing processes, and implementing strategies to improve patient satisfaction, retention, and on-time payment collection.