Taylor Fain
Spring,TX
Summary
Personable business professional with successful 11-years in financial roles within large and fast-paced corporations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level analyst position.
Overview
7
7
years of professional experience
Work History
Lead Associate Operations
Chase
10.2017 - Current
- Work with Branch Manager to set tone of branch environment to provide exceptional customer experience, and dynamic and engaging culture
- Process and assist customers with transactions
- Make customers’ lives easier by sharing self-service options to access their accounts 24/7
- Support Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction
Teller
Chase
01.2017 - 10.2017
- Played critical role in branch by being at forefront of delivering exceptional customer experiences and forming long-lasting, meaningful relationships with clients
- Using latest banking solutions, combined with cutting-edge financial technology, was front and center representing brand and culture
- Day-to-day responsibilities would focus on customer experience by assisting with transactions and self-service banking options, building rapport, and introducing customers to One Chase family.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
Shelf Edge
HEB
10.2016 - 02.2017
- Ensure compliance with Store Inventory Management (SIM) and plan-o-gram (POG) SOPs
- Conduct perpetual audits, investigate inventory issues and execute category refresh requirements for new item placement and Store-assigned category updates
- Conduct shelf edge sanitation, Ensure ad, price, and item sign accuracy
- Hang store coupons, conduct ad walks, and process tags host batch and execute price changes.
Education
BBA - Management Information Systems
Sam Houston State University
Huntsville, TX2025
Google Data Analytics Professional Certificate, Coursera -
Coursera
Online09.2023
High School Diploma -
Klein Collins High School
Spring, TX06.2011
Skills
- SQL
- R Programming
- Microsoft Excel
- Computer Skills
- Leadership and Teamwork
- Adaptability
- Effective Time Management
- Ability to Multitask
- Decision Making
- Customer Service
- Analytical and Critical Thinking
- Self-Motivated
- Fast Learner
- Transferable Skills
Timeline
Lead Associate Operations
Chase
10.2017 - Current
Teller
Chase
01.2017 - 10.2017
Shelf Edge
HEB
10.2016 - 02.2017
BBA - Management Information Systems
Sam Houston State University
Google Data Analytics Professional Certificate, Coursera -
Coursera
High School Diploma -
Klein Collins High School
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