Taylor Fairley

Handled reservations using POS system

Delivered consistent, high-quality customer service

• Developed professional skills through hands-on experiences, including time management and effective communication.

• Assist coworkers and customers with technical issues, including software installations
  
  Provide coaching and guidance as a Subject Matter Expert
  
  Deliver solutions with a customer-centric approach
• Providing Solutions to both coworkers and customers
• Technology issues such as downloading software and helping install software.
• Mentored junior team members, contributing to their professional growth and development.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.

• Being friendly and engaged with customers.
• Problem solving with customer and reaching a satisfied resolution.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.