TAYLOR FAITH WILLOUGHBY
Acenda
Medford,NJ
1
Certification
11
years of professional experience
Dedicated human services professional with experience supporting families, children, and individuals through child welfare, education, and behavioral health services. Skilled in parent education, behavior management, home-based support, and community resource coordination. Compassionate, detail-oriented, and experienced in building rapport with diverse populations while supporting safety, stability, and goal attainment.
Work History
Family Intervention Specialist/ Counselor
1 Month- Facilitated family meetings to develop individualized intervention plans within the Intercept program model.
- Designed creative therapeutic activities that encouraged self-expression for both children and adults within the family unit.
- Implemented evidence-based practices to enhance family engagement and support.
- Facilitated family meetings to develop individualized intervention plans.
- Coordinated resources and services among families, schools, and community organizations.
Parent Aide
1 Year- Provided in-home support to families involved with child welfare services to strengthen parenting skills and promote child safety.
- Modeled age-appropriate discipline strategies, positive reinforcement techniques, and effective communication skills.
- Supported parents in establishing daily routines and improving household management and organization for enhanced family stability.
- Guided caregivers in understanding child development milestones and implementing safety planning and supervision strategies to promote child well-being.
- Connected families with community resources including housing, food assistance, employment, and mental health services.
- Observed and documented parent-child interactions and progress toward service plan goals.
- Partnered with caseworkers and service providers to align care strategies and improve service delivery for families.
Seasonal Sales Associate
4 Months- Delivered exceptional customer service, fostering strong relationships and brand loyalty.
- Guided customers in product selection, enhancing their shopping experience through personalized assistance.
- Trained new associates on product knowledge and company policies to ensure consistency in service delivery.
- Implemented efficient sales techniques, contributing to increased foot traffic and improved sales conversion rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Special Education Teacher Assistant
1 Year- Ensured safety and security by supervising students in classrooms and during recess.
- Adapted instructional techniques to meet diverse learning needs.
- Supported lead teachers in implementing effective classroom management and behavior strategies.
- Modified instructional techniques to address diverse learning needs.
Registered Behavior Technician (RBT)
10 Months- Reduced challenging behaviors through positive reinforcement strategies.
- Implemented behavior intervention plans and skill development programs.
- Collected and analyzed data to prepare detailed progress reports on client development.
- Delivered crisis intervention support.
Sales Associate
1 Year 4 Months- Facilitated retail sales of devices and wireless services, enhancing customer access to technology.
- Conducted outbound calls to prospective customers, generating interest in service offerings.
- Provided customer service and product education, improving customer satisfaction and knowledge.
Part-Time Sales Associate
1 Year 6 Months- Met and exceeded individual and team sales goals.
- Achieved and surpassed individual and team sales goals, contributing to overall store performance.
- Fostered customer loyalty through memorable shopping experiences, encouraging repeat visits.
Patient Service Representative
10 Months- Managed inbound calls and coordinated patient referrals to facilitate timely access to care.
- Verified insurance and scheduled appointments to ensure seamless patient experiences.
- Maintained HIPAA-compliant patient records to protect patient confidentiality and support quality care.
Retail Sales Consultant
2 Years 2 Months- Delivered technical support and sales solutions, enhancing customer satisfaction.
- Executed financial transactions and managed inventory to ensure product availability.
- Conducted training for new employees on procedures and customer service, improving onboarding experience.
Retention Sales Specialist
7 Months- Retained business customers through effective contract renewal strategies.
- Provided technical support while upselling strategic products to enhance customer satisfaction.
- Developed tailored sales strategies to drive customer engagement and satisfaction.
- Analyzed market trends to identify new business opportunities and improve service offerings.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
Camp Counselor / Lead Dance Instructor
2 Years 3 Months- Developed and implemented engaging summer camp curriculum to enhance participant experience.
- Supervised children during activities, ensuring safety and fostering a positive environment.
- Guided students in dance techniques and routines and group activities.
Education
Bachelor of Science - Criminal Justice
Associate of Arts - Liberal Arts
High School Diploma
Certification
- RBT Certification
- CPR
- First Aid
- Driver’s License
Timeline
Family Intervention Specialist/ Counselor
Acenda
07.2026 - CurrentRead More
Seasonal Sales Associate
Lululemon
10.2025 - 02.2026Read More
Parent Aide
Center for Family Services
07.2025 - 07.2026Read More
Special Education Teacher Assistant
Mastery Charter Schools
07.2024 - 07.2025Read More
Registered Behavior Technician (RBT)
Amazing Transformations
09.2023 - 07.2024Read More
Sales Associate
Verizon
09.2021 - 01.2023Read More
Patient Service Representative
DaVita
07.2020 - 05.2021Read More
Part-Time Sales Associate
Nordstrom
03.2020 - 09.2021Read More
Retention Sales Specialist
Comcast Business
07.2019 - 02.2020Read More
Retail Sales Consultant
T-Mobile
05.2018 - 07.2020Read More
Camp Counselor / Lead Dance Instructor
YMCA
06.2015 - 09.2017Read More
Creative and Performing Arts High School of Philadelphia
High School Diploma
Read More
Rowan University
Bachelor of Science from Criminal Justice
Read More
Penn State Reading
Associate of Arts from Liberal Arts
Read More