Taylor Farias
Medical Assistance
Dallas,TX
Summary
Conscientious Healthcare professional offering over 3 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Motivated Medical Assistant dedicated to delivering quality healthcare to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Diligent in completing continued education credits yearly.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Front Desk Manager
TownePlace Suites In Las Colinas
Irving, TX
10.2017 - Current
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Designed employee work schedules to address complete operational needs.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Increased customer service ratings through personable service.
- Attended staff meetings and brought issues to attention of upper management.
- Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
- Resolved guest complaints by addressing issues with rooms promptly.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Front and Back Office Medical Assistant
Smith Medical
Dallas, TX
06.2019 - 06.2022
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Collected deductibles and copays to post money to patient accounts.
- Cross-trained in front-office procedures to back up reception staff.
Education
Associate of Science - Nursing
El Centro College
Dallas, Tx 05.2014 - Current
Skills
Payment oversight
Timeline
Front and Back Office Medical Assistant
Smith Medical
06.2019 - 06.2022
Front Desk Manager
TownePlace Suites In Las Colinas
10.2017 - Current
Associate of Science - Nursing
El Centro College
05.2014 - Current
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