Taylor Farias
DALLAS,Texas
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
6
6
years of professional experience
Work History
Front End Supervisor
Radford And Associate
09.2021 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Delivered performance reviews, recommending additional training or advancements.
- - Understanding customer financial needs
Assistant General Manager
TownePlace Suites By Marriott
07.2017 - 02.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Negotiated contracts with vendors to acquire competitive prices and quality products.
- Trained new employees on proper protocols and customer service standards.
- Managed budget implementations, employee evaluations, and contract details.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Associate of Science -
El Centro College
Dallas, TX05.2024
High School Diploma -
Pegasus Charter School Of Liberal Arts And Science
Dallas, TX06.2014
Skills
- Maintaining Clean Work Areas
- Opening and Closing Procedures
- Problem-Solving Skills
- Motivational Leadership
- Conflict Management
- Product and Service Sales
- Effective Working Relationships
- Cash Handling
- Effective Planning
- Customer Service Process Improvement
- Refunds Exchanges and Adjustments
- Accurate Money Handling
- Front-End Support
- Corrective Actions
- Time Management
- Shift Checklists
- Staff Supervision
- Order Management
- Listening Skills
- Database Management
- Refund Processing
- Financial Management
- Word Processing
- Hospitality Service
- Administrative Skills
Timeline
Front End Supervisor
Radford And Associate
09.2021 - Current
Assistant General Manager
TownePlace Suites By Marriott
07.2017 - 02.2022
Associate of Science -
El Centro College
High School Diploma -
Pegasus Charter School Of Liberal Arts And Science
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