Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Fauteux

Pleasant Valley

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

Hudson Dermatology
10.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Used EMA to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Service Writer

Wappingers Auto Tech & Power Equipment
07.2020 - 10.2023
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Assisted in inventory management, helping maintain appropriate stock levels for parts department.
  • Logged work orders and change orders into Mitchell and Ideal database to track job status.
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reduced days sales outstanding by implementing effective follow-up strategies for overdue invoices.
  • Maintained accurate financial records through regular account reconciliation and adjustments when necessary.
  • Reconciled accounts with large volume of transactions.
  • Verified discrepancies and resolved clients' billing issues
  • Prepared bills receivable, invoices, and bank deposits.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.

Aide, Autistic Kids

Violet Avenue Elementary School
09.2019 - 03.2020
  • Facilitated smooth transitions between daily activities, minimizing disruptions and maintaining a structured classroom environment conducive to learning.
  • Maintained detailed records of each student''s progress, achievements, challenges, and areas requiring additional support or intervention efforts.
  • Supported the emotional well-being of autistic students by creating a nurturing, patient, and empathetic learning environment.
  • Established strong relationships with parents, caregivers, and other professionals involved in each child''s care, fostering open communication and collaboration.
  • Promoted independence among autistic students by implementing self-help skills training within the curriculum.
  • Assessed accomplishments of students on regular basis to provide progress reports.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Observed students' performance and recorded relevant data to assess progress.

Cashier

TJ's Pizzeria
05.2017 - 12.2018
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.

Cashier

K&D Deli
04.2016 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Education

High School Diploma -

FDR High School
Hyde Park, NY
07-2018

Skills

  • Client Support
  • Compliance with HIPAA Standards
  • Insurance Eligibility Verification
  • Patient Registration
  • Appointment Coordination
  • Clerical Coordination
  • Efficient Data Input Skills
  • Telephone Communication
  • Effective Phone and Email Correspondence
  • Proficient in Task Coordination
  • Financial Transaction Oversight
  • Detail-Oriented Approach
  • Social Interaction Training
  • Behavioral Plan Development
  • Special education curriculum

Timeline

Patient Service Representative

Hudson Dermatology
10.2023 - Current

Service Writer

Wappingers Auto Tech & Power Equipment
07.2020 - 10.2023

Aide, Autistic Kids

Violet Avenue Elementary School
09.2019 - 03.2020

Cashier

TJ's Pizzeria
05.2017 - 12.2018

Cashier

K&D Deli
04.2016 - 05.2017

High School Diploma -

FDR High School

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Taylor Fauteux