Taylor Fellerman
Service Industry Management
Philadelphia,PA
Summary
An unrelenting positive force for change and growth. I believe in positive affirmations, clear communications and standards, inclusion, and a bottom up approach to management. Cared for employees make better food and provide a better experience to guests. Detail oriented and self motivated, I keep a holistic view of the workplace and approach problems with empathy and a strong sense of duty and ethics.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Assistant General Management
Seattle Artisan Burgers/Uneeda Burger
Seattle, WA
05.2016 - 08.2022
- Monitored and motivated team members to achieve service and business goals
- Used accounting software to input daily/weekly reports, forecast expected levels of business, and compiled information for taxes
- Oversaw inventory ordering and curated the tap beer and bottled beverage lineup
- Participated and lead vendor, new product/menu launch, and management/team meetings
- Managed team schedule with an eye for coverage needs and individual strengths
- Cultivated an inclusive community and workspace, kept team member turnover low and regular guest returns high
Marketing Analyst
Resonant Analytics
Princeton, NJ
02.2013 - 04.2016
- Initiated market research studies and analyzed findings
- Reviewed marketing department's analysis of customer acquisition data and campaign performance and made recommendations for improvement
- Analyzed third-party data and investigated new growth opportunities
- Created business plans and project management plans to define milestones and guide engineers
- Assessed KPIs to achieve in-depth understanding of campaign performance
- Increased brand awareness through targeted initiatives
Kitchen Manager/Working Chef
El Taco Loco
New Hope, PA
01.2012 - 08.2014
- Supervised kitchen staff during service and maintained a clean kitchen
- Worked primarily grill, but was able substitute into any station that needed coverage
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders
Fry Cook
The Backporch
Tallahassee, FL
07.2010 - 08.2012
- Cleaned and maintained fryers and grills to keep appliances in excellent condition
- Checked each station and stock to provide feedback to kitchen supervisor
- Lead the fry station during our busiest services
Education
Bachelor of Science - Major in Marketing/Minor in Hospitality
Florida State University
Tallahassee, FL 09.2009 - 08.2012
Skills
Critical Thinking
Timeline
Assistant General Management
Seattle Artisan Burgers/Uneeda Burger
05.2016 - 08.2022
Marketing Analyst
Resonant Analytics
02.2013 - 04.2016
Kitchen Manager/Working Chef
El Taco Loco
01.2012 - 08.2014
Fry Cook
The Backporch
07.2010 - 08.2012
Bachelor of Science - Major in Marketing/Minor in Hospitality
Florida State University
09.2009 - 08.2012
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