Taylor Ferguson
Wesley Chapel
Summary
Dynamic and goal-oriented professional with experience at Dunkin' Brands, excelling in team leadership and customer service. Proven ability to resolve conflicts and enhance guest satisfaction while managing cash transactions accurately. Recognized for fostering a collaborative environment and mentoring team members to achieve operational excellence.
Overview
5
5
years of professional experience
Work History
BOH Team Member
Chick-fil-A
04.2025 - Current
- Prepared food items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen and service areas.
- Assisted team members during peak hours to ensure efficient service flow.
- Operated kitchen equipment safely and effectively, adhering to health regulations.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with coworkers to optimize workflow and reduce wait times.
- Stocked supplies and ingredients, ensuring availability for food preparation.
- Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Upheld restaurant''s reputation for high-quality meals, consistently executing recipes according to established guidelines.
Shift Lead/ Asst Manager in Training
Dunkin' Brands
06.2022 - 04.2025
- Supervised daily operations and ensured compliance with safety protocols.
- Trained team members on equipment usage and operational procedures.
- Assisted in scheduling shifts and managing workforce assignments effectively.
- Monitored product quality and maintained inventory accuracy throughout shifts.
- Resolved customer inquiries and complaints to maintain service standards.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Completed cash and credit card transactions accurately using POS software.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Managed daily operations by creating schedules, delegating tasks, and monitoring performance.
- Making the bank runs/ deposits , managing the safe
Front Desk Receptionist/Appointment Scheduler
Jay's Tattoos and Piercings
05.2021 - 06.2022
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate scheduling for appointments and meetings using office management software.
- Coordinated communication between departments to streamline guest services and enhance efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected payments, processed transactions and updated relevant records.
Education
Bachelor of Science - Criminal Justice
Point University
West Point, GASkills
- handling money, either through cash transactions, managing safe and bank deposits
-answering calls and adequately documenting information via computer system
-Friendly and positive guest interactions and conflict or complaint resolution
-Goal oriented and natural leader
Timeline
BOH Team Member
Chick-fil-A
04.2025 - Current
Shift Lead/ Asst Manager in Training
Dunkin' Brands
06.2022 - 04.2025
Front Desk Receptionist/Appointment Scheduler
Jay's Tattoos and Piercings
05.2021 - 06.2022
Bachelor of Science - Criminal Justice
Point University