Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Taylor Fernandez

Cameron,NC

Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Century 21
Pinehurst, NC
12.2020 - 09.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Customer Service Representative

Xerox
Cary, NC
03.2017 - 05.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Sales Associate

Rue 21
Sanford, NC
10.2016 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Phone Operator

RGF Island
Las Vegas, NV
03.2015 - 02.2016
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Maintained accurate directory of all personnel and phone extensions.
  • Used company's paging system to immediately calls from clients.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Education

High School Diploma -

Lee County Senior High
Sanford, NC
06.2012

Skills

  • Computers and Technology
  • Strong Organizational Skills
  • Multi-Line Telephone Systems
  • Multitasking and Time Management
  • Database and Client Management Systems
  • Document and File Management
  • Supply Inventory Control
  • Writing and Editing Skills
  • Skilled in Microsoft Office
  • Accounting and Bookkeeping
  • Order Placement
  • Caller Assistance
  • Telephone Etiquette
  • Customer Loyalty
  • Appointment Confirmation
  • Clerical Support
  • Front Desk Operations

Timeline

Administrative Assistant

Century 21
12.2020 - 09.2021

Customer Service Representative

Xerox
03.2017 - 05.2019

Sales Associate

Rue 21
10.2016 - 01.2017

Phone Operator

RGF Island
03.2015 - 02.2016

High School Diploma -

Lee County Senior High

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Taylor Fernandez